Customer Service Rep

1 week ago

Port Williams, Canada Rogers Communications Full time

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
Are you someone who cares about people, loves technology, and is genuinely invested in helping others?

Cross Country TV in Port Williams NS is hiring for a Customer Service Representative.

Come join an amazing team, where every day brings new and exciting challenges, where you get to work with fun and engaged people, and where you get to connect with our customers.

**What we offer**:

- Competitive compensation
- Comprehensive Health and Dental Benefits
- Employee discounts
- Leaders who deeply care about your growth and development

**What you will do**:

- Connect and build rapport with our customers; providing best in class customer service
- Analyse customer inquiries regarding their products & services and provide a customized solution
- Assist our installation team members and provide support with non-technical customer issues
- Maintain billing, payment and other financial records on our customers.
- Adhere at all times to all applicable health and safety policies./company policies
- Perform other duties as requested by the department or team lead

**What you bring**:

- 1+ years of customer interaction in a professional role, either face to face or over the phone
- Excellent communication and telephone skills required.
- Highschool diploma or equivalent
- Post secondary education in an administrative field considered an asset.
- Above average computer skills with a variety of programs and hardware.
- A willingness to learn and expand your skills and role as per the company needs

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 580 Belcher St (7749), Port Williams, NS
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 285294

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: Customer Experience

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