Customer Service Representative

2 weeks ago

St Isidore, Canada Propane Levac Propane Inc. Full time

REPRÉSENTANT DU SERVICE CLIENT / CUSTOMER SERVICE REPRESENTATIVE

Relevant de la Gestionnaire Service Client et Amilioration Continue, le représentant du service client (CSR) répond et transfère les appels téléphoniques, prend des messages, dirige les commandes de propane au répartiteur, assure la saisie des données et effectue d'autres tâches administratives.

RESPONSABILITÉS
- Répondre aux appels téléphoniques, les transférer, prendre des messages et fournir des informations selon les demandes ;
- Maintenir à jour les documents requis des sous-traitants, tels que les licences ;
- Classer les documents selon le système de classement ;
- Traiter les factures des camions;
- Obtenir des copies des inspections et assurer la saisie des données;
- Expliquer la facture aux clients;
- Générer des opportunités pour les représentants des ventes via notre CRM;
- Émettre des factures à la demande des clients;
- Répondre aux courriels des clients et des sous-traitants ;
- Encaisser les paiements des clients;
- Recueillir les informations nécessaires au mode de paiement des clients ou leur expliquer comment payer en ligne.

EXIGENCES REQUISES
- Diplôme d’études secondaires ;
- Trois (3) ans d'expérience pertinente ;
- Bilingue; (Francais & Anglais)
- Disponible pour travailler une démi-journée le week-end;
- Excellentes compétences en service à la clientèle;
- Méticuleux(se) et bien organisé(e);
- Capacité à travailler en équipe.
- ____

Reporting to the Customer Service & Continuous Improvement Manager, the CSR answers and forwards telephone calls, takes messages, directs propane orders to the dispatcher, ensures data entry and performs other office duties.

RESPONSIBILITIES
- Answers and forwards phone calls, takes messages and provides information as requested;
- Maintains required contractors' documents such as licenses;
- Files documents according to the filing system;
- Process truck invoices;
- Responsible for obtaining copies of inspections and ensuring data entry;
- Explains the invoice to the customer;
- Generate leads to sales rep through our CRM;
- Issue invoices at the request of customers;
- Assist as other administrative task as need:

- Take payments from customers;
- Takes information required by customers' payment method or explain to them how to pay online.

**REQUIREMENTS**:

- High school diploma;
- Three (3) years of relevant experience;
- Bilingual; (French & English)
- Must be able to work half a day on weekends;
- Excellent customer service;
- Must be meticulous and well organized;
- Ability to work in a team environment.

**Job Type**: Permanent

Pay: From $20.43 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

**Language**:

- English & French (required)

Work Location: In person

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