Southeast Wellness Lodge Manager

Established in 2021, Shawano Management (registered tradename for 10083438 MANITOBA LTD) is a wholly owned subsidiary of Shawano Wapunong Investments Corp. (SWIC). Shawano Management oversees the day-to-day management of Southeast Wellness Lodge (a facility with 73 guest rooms and along with restaurant/catering services located at 225 Masters Avenue in the RM of West St. Paul.

We are looking to hire a full time Manager to join our organization whose primary duty is to provide our guests with a superior experience and manage all the components required to make that happen.

**What is expected of me in this role?**

**Responsibilities**:

- Reports directly to the Board of Directors.
- Manage inbound and outbound correspondence and requests with guests and referral sources.
- Ensure maximum client and guest satisfaction by providing over-all high-quality hospitality service
- Work with the leadership team to develop and implement new guest experiences and opportunities to enhance brand image and increase sales.
- Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions;
- Assist in preparing annual budget, sales and revenue forecasts.
- Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
- Supervising staff members and communicating the importance of customer satisfaction.
- Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
- Responsible for developing the strategy and leading the execution of strategic marketing initiatives.
- Managing administrative and logístical aspects of the medical receiving center.
- Coordinating multiple schedules and details with various contacts internally and externally, anticipating possible issues and resolving them proactively
- Maintaining a high standard of customer service according to company operating procedures.
- Attending to any complaints logged by guests in a professional and timely manner.
- Performing monthly evaluations of staff members according to performance and participation.
- Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
- Working with the human resources department to recruit and train new personnel.
- Determining the future goals of the by studying market trends and working with the marketing team.
- Develops and manages changing priorities and timetables in response to changing human and financial resources and conditions
- Complete periodic reports as required by the board of directors.

**Qualifications/Requirements**:

- Bachelor’s degree in hospitality management, business or relevant field.
- At least 5 years of experience working in the hospitality industry.
- Exceptional knowledge of standard hospitality practices and procedures.
- History of establishing effective working relationships with internal and external stakeholders.
- Has a strong knowledge and awareness of Indigenous history and culture.
- Demonstrated experience in working with Indigenous people.
- Ability to effectively communicate and liaise with Indigenous communities and organizations
- Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
- The ability to work well under pressure in a fast-paced environment.
- Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
- Ability to keep the business focused on priorities.
- Detail oriented, organized, and able to juggle multiple tasks and timelines.
- Strong budget planning and reporting experience.
- Knowledge of project and hospitality management software will be preferred.
- Exceptional time management and crisis management skills.
- Excellent ability to build relationships with a variety of personality types.
- Proficient use of various office-based software including Microsoft Office (Word, Excel, and Power Point), online video-conferencing platforms (Zoom, Microsoft team).
- Proven ability to analyze revenue reports including forecasting and scheduling.
- A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills.
- Ability to work within a flexible schedule to accommodate the medical receiving center’s events and activities.
- Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation.

**Condition of Employment**:

- Proof of Vaccination.
- Must have and maintain a valid driver’s license and a reliable vehicle.
- Criminal Record Check (includes Vulnerable Persons Check)
- Child Abuse Registry Check
- Adult Abuse Registry Check

**What We Offer**:

- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Corporate responsibility & sustainability
- Extended Health, Dental, Vision Care effective hire date.

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