Guest Experiences Ambassador

**About us**

Amenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offers premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed internet, and complimentary parking. Conveniently located near the Light Rail Transit (LRT), it provides easy access to the city center and ensuring a pleasant stay for both short and long-term guests

**Position**:Guest Experiences Ambassador / Front Desk

**Reports to**:Operation Manager

**Job Status**: Casual - On Call, Onsite

**Hours**: We have two shifts, ( 3pm - 11:30pm, 11pm - 7am ). and weekends.

**Location**: 4206 Macleod trail south. Calgary AB, T2G2R7

**Pay**: $17/hour

**Your Day to Day**:
Specifically, the Guest Services Representative will be responsible for:

- **
Guest Check-In and Check-Out**: Greet guests upon arrival, assist with check-ins by verifying identification, processing payments, assigning rooms, and providing room keys. During check-out, handle payments, issue receipts, and ensure a smooth departure process.
- ** Reservation Management**: Manage room reservations, including making new bookings, modifying existing reservations, and ensuring accurate room assignments based on guest preferences.
- ** Customer Service**: Address guest inquiries, provide information about hotel services, amenities, local attractions, and assist with special requests or issues that guests may encounter during their stay.
- ** Communication Hub**: Act as a central point of contact between guests and various hotel departments, forwarding requests or issues to the appropriate staff (housekeeping, maintenance, management, etc.).
- ** Cash Handling and Record-Keeping**: Handle cash transactions, maintain a balanced cash drawer, process credit card payments, and accurately maintain guest records and information in the hotel's system.
- ** Safety and Security**: Maintain a secure environment by monitoring and controlling access to the hotel, ensuring compliance with safety protocols, and responding appropriately to emergency situations.
- ** Team Collaboration**: Coordinate with other front desk staff members to ensure smooth shift transitions, share important information, and work collaboratively to maintain high service standards.

**What You Bring to the Table**:

- High school graduation with basic training in office practices and customer service.
- A minimum of one years’ experience in a similar position.
- An equivalent combination of education and experience will be considered.

**Nice to have**:

- Excellent Customer Service Skills
- Keyboarding speed at 40wpm with accuracy
- Ability to handle a multi-line telephone switchboard
- Working knowledge of MS Office including Word, Excel, Outlook and PowerPoint
- Ability to use various office equipment including fax and photocopy machines
- Ability to multi-task
- Ability to complete work in a timely manner with accuracy and attention to detail
- Ability to work independently with minimum supervision
- Good judgment and ability to prioritize assignments
- Ability to work under pressure and maintain a calm focus during hectic periods
- General understanding of the programs and services provided by the College
- Ability to exhibit a professional attitude and image with a commitment to quality service has context menu Compose Paragraph
- Ability to think on your feed, troubleshoot issues, and resolve guest concerns promptly, demonstrating resourcefulness and a proactive approach.
- Willingness to work varying shifts, including nights, weekends, and holidays, and the capability to adapt to changing circumstances or guest needs.

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