IT Helpdesk Specialist
6 days ago
Company Description**
Life at Cineplex**:
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies - operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.
Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.
We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.
Learn more about our businesses through the links below.
Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE
**Job Description**:
The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem.-
- Identify, diagnose, and resolve level one & two problems for users of the software and hardware, LAN and WAN, VPN, the Internet and new computer/Exhibition/LBE technology; communicate solutions to end-users
- Proactively monitor and support components of the Cineplex Systems Infrastructure.
- Performs break/fix hardware support as required
**Qualifications**:
What you Need:
- A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.
- Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification
- ITIL V3 Certificate in IT Service Management
- Experience with MS Vista POS Software or general retail POS systems would be a significant asset
- 1-3 years of IT related, Help Desk Support- Demonstrated work experience in a Desktop Support capacity is expected
- Strong experience with MS office support is expected
- Experience with Windows and MAC is expected
- Experience with Ubuntu linux is an advantage
What Sets You Apart:
- Make decisions and recommendations requiring analysis and interpretation within established procedures
- Must be proficient with Window Operating Systems, MS office, and support tools.
- Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment
- Must be available for shift work including evenings, weekends & Holidays 24/7/365
Additional Information
Additional Information
**Inclusion & Diversity**:
**Accessibility**
**No Agency Calls Please**
**#CB**
**#LI
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