Lead Service Desk Analyst
5 days ago
**Lead Service Desk Analyst**:
- Req id: 35611- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**The Opportunity**:
Provide Audio/Video (AV) support, including; meeting support, equipment repair, event support, training and maintain relevant records.
**You Are Great At**:
- Sets up and calibrate equipment for use.
- Support various meetings, including large scale events.
- Provide instructions/guidance for the operation of equipment to end users where required.
- Identify causes for AV problems and resolves the issues.
- Work closely with AV partners and service providers where advanced troubleshooting is required.
- Performs other related duties as assigned.
**What It Takes**:
- 6 - 8 years of relative experience
- Customer service orientation and interpersonal skills
- English communication skills, both written and verbal
- Skills supporting a highly distributed and mobile customer environment
- Ability to interface confidently with executive and external customers
- Strong problem solving and decision-making abilities; independently
- Ability to work individually as well as contribute to a global team environment
- Advanced troubleshooting and technical knowledge of systems (e.g., Microsoft and Cisco).
- Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
- Organized with an ability to manage and prioritize multiple projects and team responsibilities in a fast-paced environment
- Standard 40-hour work week with regular business hours of 8:30am
- 5:00pm EST
- Minimal may be required
-
Service Desk Analyst
11 hours ago
Waterloo, Canada Ontario Teachers' Insurance Plan Full timeOTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Service Desk Analyst** As a member of our...
-
Service Desk Analyst
1 week ago
Waterloo, Canada Piller's Fine Foods Full time**NOW HIRING FOR A IT TECHNICAL SUPPORT ANALYST** **If you think our products are great, you should “meat” our people!** **THE PERKS** - Competitive wages - Day Shift (8:00AM-4:30PM) - Amazing co-workers - Exclusive Employee Rewards Programs - Full Benefits (Health, Dental and Vision) - Company Matched Pension Plan after 1 year - Employee Share...
-
Service Desk Operations Manager
5 days ago
Waterloo, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Lead Service Desk Analyst
5 days ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: Provide Audio/Video (AV) support, including; meeting support, equipment...
-
Service Desk Technician
1 week ago
Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time**Company Description** **Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the...
-
Dental Front Desk Manager
1 week ago
Waterloo, Canada University Dental Full time**Summary** Busying office at the center of Waterloo city is seeking a Front Desk Manager to join our team, This role is vital in ensuring the smooth operation of our front desk activities while providing exceptional service to our patients. The Front Desk Manager will play a key role in enhancing patient experiences and supporting our practice's...
-
Service Desk Analyst
2 weeks ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **LIFE AT OPENTEXT**: At OpenText and in IT, we believe in every employee having meaningful,...
-
Service Desk Technician
5 days ago
Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full timeCompany Description **Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work...
-
Lead Security Analyst
2 weeks ago
Waterloo, Canada Open Text Corporation Full time**Lead Security Analyst**: - Req id: 40986- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...
-
Information Technology Help Desk Supervisor
2 weeks ago
Waterloo, Canada CompuMed Solutions Full timeThe IT Support Supervisor oversees daily IT support operations across both office and production environments. This role ensures all employees, from administrative staff to production teams, receive timely, effective, and customer-focused technical assistance. The Supervisor manages Help Desk staff, prioritizes support tickets, drives continuous improvement...