Lead Service Desk Analyst

6 hours ago

Waterloo, Canada Open Text Corporation Full time

**Lead Service Desk Analyst**:

- Req id: 35611- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
Provide Audio/Video (AV) support, including; meeting support, equipment repair, event support, training and maintain relevant records.

**You Are Great At**:

- Sets up and calibrate equipment for use.
- Support various meetings, including large scale events.
- Provide instructions/guidance for the operation of equipment to end users where required.
- Identify causes for AV problems and resolves the issues.
- Work closely with AV partners and service providers where advanced troubleshooting is required.
- Performs other related duties as assigned.

**What It Takes**:

- 6 - 8 years of relative experience
- Customer service orientation and interpersonal skills
- English communication skills, both written and verbal
- Skills supporting a highly distributed and mobile customer environment
- Ability to interface confidently with executive and external customers
- Strong problem solving and decision-making abilities; independently
- Ability to work individually as well as contribute to a global team environment
- Advanced troubleshooting and technical knowledge of systems (e.g., Microsoft and Cisco).
- Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
- Organized with an ability to manage and prioritize multiple projects and team responsibilities in a fast-paced environment
- Standard 40-hour work week with regular business hours of 8:30am
- 5:00pm EST
- Minimal may be required

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