Service Desk Analyst

**NOW HIRING FOR A IT TECHNICAL SUPPORT ANALYST**

**If you think our products are great, you should “meat” our people**

**THE PERKS**
- Competitive wages
- Day Shift (8:00AM-4:30PM)
- Amazing co-workers
- Exclusive Employee Rewards Programs
- Full Benefits (Health, Dental and Vision)
- Company Matched Pension Plan after 1 year
- Employee Share Ownership Program
- Employee Appreciation Events

**THE BUSINESS**
At Piller’s, we’re in the business of crafting high quality, specialty foods for families to enjoy. Our award-winning deli and meat products are found in grocery and restaurant chains across North America. We’re passionate about our products and equally as passionate about the success and safety of our people.

If you are looking for a long-term career in manufacturing with job security, teamwork, and fantastic co-workers, consider us as your next place to call home.

**THE PEOPLE**
We are a community made up of introverts, extroverts, family people, single people, passionate people, creative people, sports fanatics, movie buffs, video gamers, music makers, gym goers, pet lovers and every other variety. When you work with friends, it doesn’t feel like work

**THE OPPORTUNITY**
- Exceptional customer service orientation
- Field incoming help requests from end users via both telephone and workorders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
- Test fixes to ensure problem has been adequately resolved
- Identify and learn appropriate software and hardware used and supported by the organization
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately internal or external resource

**THE OPPORTUNITY**
- Exceptional customer service orientation
- Field incoming help requests from end users via both telephone and workorders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
- Test fixes to ensure problem has been adequately resolved
- Identify and learn appropriate software and hardware used and supported by the organization
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately internal or external resource

**THE REQUIREMENTS**
- Associate's degree in computer science or a related field, 1 year work experience in related field required
- Proficient computer skills - MS Office
- Must have a drivers license
- Basic understanding of and experience in:

- MS Windows 2022 serviers or newer and Unix
- Ability to communicate with users and other stakeholders at levels appropriate to their sjill level; provide clear and concise instructions to individuals and groups alike
- Server Virtualization - VMware
- Basic network (DNS, DHCP)
- Window file management and security
- MDM Systems for Mobile devices

We would like to thank all applicants for their interest; however only those selected for an interview will be contacted.

Piller's Fine Foods is an equal opportunity employer and considers qualified applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. Piller's Fine foods is committed to working with and providing reasonable accommodation to individuals with disabilities. Please advise us if you require accommodation.