Operations Specialist

2 weeks ago

Richmond, Canada OEC Group (Canada) Full time

The OEC Group, a leading international freight forwarder and logistics provider worldwide, is looking for dynamic, highly motivated team players who are dedicated to excellence and welcome challenging and rewarding opportunities. We offer excellent benefits, opportunities for growth within the company and salary commensurate with experience. The OEC Group is an Equal Opportunity Employer.

We are currently seeking to fill the regular full-time **Operations Specialist **role located in Vancouver, BC. It is an excellent opportunity to bring experience and support top logistics service to customers.

**Responsibilities**:
Reporting to the Regional Manager, the Operations Specialist has the following main responsibilities:

- Handling of both Air and Ocean Operation files (import and export).
- Processing of both Air Triangle shipments and LCL consolidations.
- Booking of cargo and negotiation of ad hoc rates with carriers.
- Shipment’s pickup arrangements and planning.
- Conformity verification of all documentation at time of shipment preparation.
- Building and maintaining of good relations with carriers.
- Read, monitor and respond promptly to all incoming communications (clients and other business partners - domestic and overseas) in order to properly manage and control daily operational issues.
- Verify bookings and get appropriate approvals before relaying information overseas.
- Tracking and tracing of shipments till final destination.
- Conformity review and approval of supplier’s invoices on a timely basis.
- Conformity review and approval of overseas affiliate’s remittance on a timely basis.
- Solving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence.
- Solving of internal and operation problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction.
- Improving on an ongoing basis internal systems and procedures in order to favor customer service and departmental efficiency.
- Other tasks and duties assigned from time to time by Regional Manager.

**Skills & Attributes**:

- Minimum 2 years of experience in similar position (Air & Ocean, Import & Export) with an International Freight Forwarding organization
- Certification or diploma in a related field of studies
- Good knowledge of Air and Ocean (Import and Export) processes and regulations
- Strong people skills
- Good communication skills and customer service oriented
- Ability to set priorities and organize workload assigned in an efficient manner
- Good computer skills
- Able to work under pressure

**Working Environment**:
Hybrid working environment.

This role is for someone looking to develop a career. It is a rewarding opportunity in an ever growing company in a thriving global industry.

**To Apply**:
Please send your resume and cover letter.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Day shift
- Monday to Friday

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