Branch Manager

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

We are looking for a Permanent - Full-time, Branch Manager** **for our Richmond Hill branch.

**Key Job Functions**
- Provides strong leadership and guidance for staff to deliver all elements of Employment Services and meet performance requirements.
- Develops and executes strategic plans aligned with company's goals and objectives to manage program starts and other KPI's.
- Ensures all client complaints and compliments are discussed with Senior Management as part of the continuous improvement process.
- Ensures that the program is delivered as per established organizational standards of quality.
- Establishes effective referral patterns within the Employment Services Network to ensure successful achievement of targets, community collaboration and wrap-around support for clients.
- Ensures staff meet their weekly and monthly service delivery targets as set out by the MLTSD.
- Tracks, measures, and reports on program outcomes monthly to the Senior Manager, Employment Services.
- Oversees and audits employee work with respect to service documentation and case management. Also, accuracy of client files and documentation ensures zero-error rate.
- Completes weekly, monthly, and quarterly status and adjustment reports as per the yearly outlined schedule.
- Plays a collaborative role along with the Human Resources Department in the hiring process.
- Leads new hires onboarding plan and ensures that employees are suitably trained to follow disciplinary process, when necessary, in accordance with company policies and procedures and/or the collective bargaining agreement (if applicable).
- Promotes and instills the organization’s Core Values in the branch staff.
- Maintains and promotes corporate presence among community partners and attends community meetings as a representative of the organization.
- Keeps abreast prevailing issues as well as potential business opportunities and reports these to management.
- Sustains comprehensive awareness of the local labor market and overall economic conditions.
- Maintains health and safety practices within the branch as per policy guidelines.
- Identifies areas of risk, recommends remedial action, and executes them to ensure a sufficient resolution.
- Completes the annual marketing strategy and business planning for the region in line with reporting deadlines.
- Ensures marketing deadlines are met.
- Supports the overall performance and activities of the branch.

**Skills and Abilities**
- A passion for working in employment and supporting clients in achieving their short and long-term goals.
- Effective communicator with a demonstrated ability to consistently meet targets.
- Ability to work in an efficient manner with a high degree of independence.
- Excellent interpersonal skills and a demonstrated ability to build lasting professional relationships with employers and job seekers.
- Experience with motivational interviewing is an asset.
- Critical Thinking/Problem-Solving
- Active Listening Skills
- Rapport Building
- Time Management/Multi-tasking skills
- Organizational Skills
- Information gathering skills.
- Comfortable with technology, ever-improving processes, and efficiencies.
- Possess integrity and a strong work ethic.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Self-confidence/Resilience
- Judgement/Decision making.
- Ability to build lasting professional relationships with employers and job seekers.
- Self-motivated
- Strong interpersonal skills
- Customer Service
- Initiative
- Communication
- Outgoing and enjoy getting to know other businesses and how their needs and our services can align that bring mutual value.
- Comfortable with managing targets

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If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking _**_here_**_. _**_Any information obtained during the course of recruit