Cell Phone Repair Technician

6 days ago

Victoria, Canada Dr. Phone Fix Full time

_Cell phone/ Computer Repair Technician _
Dr. Phone Fix is Canada’s “one-stop shop” providing customers across the country with a destination for all of their Cell Phone, Tablets, iPads, Computer and Laptop needs. We buy, sell, repair and connect and can help with all things wireless.

We are committed to recruiting, retaining and valuing a qualified workforce.

Position Summary

Dr. Phone Fix is seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair cell phone, tablets, iPads, computer and laptop using industry leading tools, parts and processes. With a desire to provide the complete solution to the customer by selling Pre Owned devices, Network prepaid plans and accessories. This position suits an influential, service-oriented problem solver, passionate about all things smartphone and customer service. You thrive in a collaborative, team environment and are driven to meet and exceed sales and customer experience targets and metrics.

**Responsibilities**:

- Test, diagnose, troubleshoot and repair smartphones, tablets, computer and laptops
- Provide repair and replacement estimates for the customer
- Communicate with the customer to explain technical issues in an easy to understand, helpful manner
- Provide the customer with the complete solution by offering our full range of wireless services including Cell phone prepaid plans
- Greet customers and answer phone calls in a professional, courteous, friendly manner
- Utilize the Point of Sale system to maintain an accurate record of customer information and real-time status of customer repairs
- Organize, receive stock and mage inventory in accordance with Company requirements
- Open and close duties, as well as regular cleaning and dusting

**Skills**:

- Strong aptitude, desire and/or experience in repairing electronics
- Knowledge of Android and Apple operating systems
- Strong technical, problem solving and analytical skills
- Ability to prioritize and multitask with strong attention to detail
- Knowledge of smartphone and tablet functionality both hardware and software
- Self motivated and sales driven you have the ability to connect with and influence customers
- Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs
- Transparent, Honest and Trustworthy
- Work best in a collaborative, small team environment
- Ability to work flexible retail hours

Salary and Benefits
- Competitive hourly wages
- Professional training, growth, and development opportunities
- Employee discount on goods and services

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends

**Experience**:

- electronics repair: 1 year (preferred)

Work remotely:

- No

Work Remotely
- No

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person

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