Program Assistant

**Program Assistant - WorkBC**:
**Fraserworks - New Westminster**:
**Term 10 Weeks (35 hours/week) (Grid 9)**:
**Flexible hours may be required**:
Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. Our vision is to see _everyone thriving in strong, healthy communities_. Our strong agency values of advocacy, diversity and inclusion, empowerment, service excellence, stewardship, and well-being guide us in our work with participants and how we support our diverse staff. We place a high value on work-life balance. This is demonstrated through our compensation and comprehensive/fully employer-paid benefits package, including extended health and dental, sick leave, Municipal Pension, and flexible work options for many positions. Our Employee Family Assistance Program has a full preventative health program, including nutrition awareness, stress reduction, and tools to assist our staff with maintaining a work-life balance. We take care of our people who care for the people we serve.

**Position Summary**:
Pacific Community Resources Society is seeking an experienced, energetic and engaging Program Assistant to provide reception and administrative support to staff and stakeholders of the WorkBC center. The Program Assistant will be responsible for basic reception duties, general maintenance of the office area, and provide administrative support to the staff and leaders of the center. This position requires excellent communication and problem-solving skills, as pre-screening individuals for eligibility and services is essential, on the phone as well as in person. Since the center is open to the public, the Program Assistant will be comfortable engaging with diverse people with a variety of challenges and needs to be flexible and adaptable, able to identify priorities and adapt to changes.

The Program Support worker will require excellent computer skills, be familiar with Microsoft Office Suite and working on complex data bases. As for ordering and maintaining an inventory of office supplies and financial supports are part of the role, organization and detailed-oriented are attributes essential to this position. Since this position is often the first point of contact with the center, it is essential that the Program Assistant be knowledgeable about the WorkBC services available and be able to provide accurate information to those who inquire.

**Dimensions of Work**:
This position requires working evenings on Tuesdays and Thursdays from 10:00 a.m. to 6:00 p.m. and other days 8:30 a.m. to 4:30 p.m. based on operational need.

**Academic and Job Experience Required**:

- Post-Secondary certificate, diploma in administration, customer service or relevant field.
- Provide exceptional customer service and resolve issues both in person and in a virtual service delivery environment.
- Dealing with difficult clients, utilizing de-escalation techniques and strategies both in person and virtually.
- MS Office and overall computer proficiency including data administration utilizing complex data bases, specifically the Integrated Case Management (ICM) system.
- Demonstrated ability to understand and follow WorkBC policies and the Employment Insurance Act.
- An equivalent combination of education and work experience will be considered_

**Basic Requirements**:

- Criminal Record Check, including the vulnerable sector
- Proof of being fully Vaccinated for Covid 19
- Excellent computer skills and administrative capability including navigating a busy multi-line telephone and voice mail system; proficient in MS Office.

**Desired Requirements**:

- De-Escalation/Non-Violent Intervention training.
- Occupational First Aid - Level 1

**IMMEDIATE SUPERVISOR**:
Center Coordinator, Fraserworks

**Salary Range: $24.76/hour - $25.81/hour, plus benefit package (100% employer-paid)**:
**Closing Date: Open Until Filled**:

- Offer of employment is conditional upon the applicant providing us with proof of being fully vaccinated against COVID-19_