Manager, Medical Quality Improvement

**Job Summary**:
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, the other BC Health Authorities (HAs) and the BC Ministry of Health, safety, including both patient and employee safety, is a priority and responsibility shared by everyone, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Provincial Director, BC Medical Quality Initiative (BC MQI), the Manager is responsible for supporting the BC MQI governance structures, working with committee co-chairs and members in coordinating various committee activities. The position builds strategic alliances and effective working relationships with the Ministry of Health, health authorities, professional associations and regulatory colleges to strength the quality of medical care. It provides leadership to support and effectively move initiatives forward in accordance with charters, agreements and timelines, including oversight of the provincial privileging dictionaries, in a highly collaborative environment to facilitate sustainable improvements in medical quality for the province.

**Duties/Accountabilities**:

- Supports the effective functioning of the BC MQI leadership / governance framework and its structures, the Medical Quality Oversight Committee (MQOC), MQI Quality Assurance Working Group, BC MQI Quality Improvement Working Group, the BC MQI Multi-professional QI Working Group and the Expert Advisory Group. Manages logistics and facilitates established working groups.
- Directs and manages medical quality improvement initiatives at a provincial level as part of the overall BC MQI program evaluation framework. Scans the environment and the literature to identify emerging practice trends and implements strategies to address challenges.
- Maintains responsibility for ensuring that workstreams and related projects are completed in adherence to project protocols/ charters/ agreements, timelines, applicable institutional policies and procedures.
- Establishes detailed charters, plans and objectives to outline timelines and deliverables. Executes plans according to project methodologies, ensures successful and coordinated completion of initiative components, facilitates consensus with stakeholders as needed and ensures readiness for implementation.
- Tracks progress according to plan and identified metrics. Monitors and reports on the status of the workstreams and major barriers encountered. Makes decisions and recommendations regarding scope and related changes required to facilitate a successful outcome. Implements or contributes to the implementation of effective processes to assess risks, identify risk mitigation strategies and monitor risk throughout the lifecycle.
- Participates in the development and monitoring of project budgets within the context of operations demands and environmental and resource constraints and uses best practice methods to thoroughly monitor and adhere to allocated budgets.
- Provides supervisory guidance and direction to staff. Maintains accountability for personnel including hiring, termination, and handling discipline problems.
- Creates the environment and supports work stream leaders and project managers to effectively coordinate and manage initiatives across the spectrum of medical quality, promoting standardization of processes across the province
- Maintains active communication with committee chairs, members, and their support staff. Plans for committee meetings and prepares meeting agendas in consultation with committee chairs..
- Develops and maintains effective working relationships with committee members and stakeholder organizations. Manages communications and responds to external and internal inquiries. Exercises a high degree of judgment, tact and diplomacy in dealing with issues and communications that could impact partner organizations.
- Provides oversight and tracking of issues and concerns relevant to the provincial privileging dictionaries, including identification of operational impact, and identifies opportunities for improvement and priority for action.
- Contributes to the development of policies related to information sharing, and applicable legislation and provides leadership in implementation of and compliance with same.
- Builds and fosters relations with a wide range of leaders, opinion-formers and practitioners in any of the participating or partner organizations.

**Qualifications**:
A level of education and experience equivalent to a Master’s degree in a health discipline, business administration, operations research or industrial engineering with a minimum of five (5) years of related and progressive work experience working in a leadership capacity within the area of quality improvement and quality assurance. Project Management Professional designation considered an asset.
Demonstrated experience establishing collaborative and trusting relationships with senior leaders across g