Customer Service Representative

1 week ago

Etobicoke, Canada Prime Vape Full time

Prime Vape is becoming an important player in the North American vaping industry. Prime Vape delivers and ships vaping products ranging from disposables, juices, pods, coils and vaping kits. The company is composed of a small team looking to expand rapidly. We are a dynamic company in full expansion and we’re looking for serious people to help us achieve our goals.

**Job Description**

As a Customer Service Agent at Prime Vape, you will be an integral part of our customer-centric team. You'll play a key role in addressing customer inquiries, resolving issues, and ensuring their experience with our products/services is nothing short of outstanding.

**Responsibilities**

  • Provide exceptional customer service by responding to inquiries and resolving customer issues promptly and accurately
  • Provide assistance and offer alternatives in the event of missing or unavailable products
  • Perform data entry tasks to update customer information and maintain accurate records
  • Assist with order processing, tracking shipments, and handling returns or exchanges
  • Handle customer complaints or escalations in a professional and timely manner
  • Collaborate with other departments to address customer concerns and improve overall service quality

Qualifications

  • Minimum 1+ year experience in customer service role
  • Fluent in English, both written and verbal communication skills
  • Ability to analyze information and problem-solve effectively
  • Proficient in data entry and computer skills such as MS Word, MS Excel, CRM systems
  • Strong multitasking abilities to handle multiple customer inquiries simultaneously

We offer competitive pay and benefits package, including

  • Health insurance
  • Paid time off
  • Retirement savings plan
  • Professional development opportunities

Language: English

**Salary**: $20.00-$30.00 per hour

**Benefits**

  • Casual dress
  • Company events
  • On-site parking
  • Paid time off

Schedule

  • Monday to Friday

Supplemental pay types

  • Bonus pay
  • Overtime pay

**Experience**

  • Customer service: 1 year (required)

**Language**

  • English (required)

Work Location: In person

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