Operations Manager

The Operations Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The position is the primary contact for the hotel operations, sales and marketing, finance, human resources, product quality, capital and issue resolution. This position will be based out of the Four Points by Sheraton Halifax.

**Major Duties and Responsibilities**
- Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, implementing and complying with all company cost, policies and standards, responding to guests inquiries and resolving concerns, and meeting participation and facilitation.
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
- Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, company vision, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction.
- Works with Revenue Management and Sales to improve market share.
- Reviews Profit and Loss statements with General Manager(s) on a monthly basis.
- Assist in negotiations of collective agreement; ensure process is fair and reasonable.
- Coordinating capital improvements and property improvement plans (PIP).
- Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, conducting counseling and evaluations and delivering recognition and reward
- Recruit, Coach, train, develops, and conducts annual staff performance reviews for direct reports.
- Other duties as assigned by the Regional General Manager.

**Minimum Qualifications and Skills**
- Degree in Business Management, Hospitality Management or equivalent.
- Minimum five (5) years in Hotel management industry experience strongly preferred or in a similar capacity.
- Human Resources, Sales, Marketing, and financial experience also preferred.
- Exceptional leadership qualities, along with previous managerial experience.
- Excellent communication, interpersonal and administration skills.
- Ability to resolve issues in a suitable and timely manner.
- Work well under little to no supervision.
- Proficient with computerized systems; MS Word, Excel, Outlook, and Oracle.
- Ability to gather, compare, analyze and present data.
- Ability to deal with all levels of management and staff in a professional manner.
- Excellent time management skills with attention to detail and accuracy.
- Strong sense of urgency and accountability in ownership.
- Hotel Brand experience an asset.

**Mental Effort**
- Mental and visual concentration during computer work daily.
- Listening and mental attentiveness in dealing with customer queries, and manager's requirements.
- Mental effort required in multi-tasking and handling interruptions that require constant refocusing.

**Physical Effort**
- Performs computer work daily.

**Working Conditions**
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Frequent travel within region.
- Frequently required to work extra hours.
- Travel a must

**Type of Supervision Required**

**Type of Supervision and/or Assistance Given**

Directly supervises employees and supervisors by assigning tasks, and disciplining employees. The incumbent also provides input for hiring and terminating employees, as well as conducting salary reviews and determining salaries.

**Please Note**: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.