Operations Specialist

**Through its core values of**_Courage, Respect and Excellence_**, CAMH is implementing its Strategic Plan**:_Connected CAMH,_** to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health**_is_** Health.**

To view our Land Acknowledgment, please click **here**.**

IMG Operations plays a pivotal role in maintaining and enhancing operational Information Management (IM) and Information Technology (IT) systems and processes to meet the evolving needs of CAMH stakeholders. This role supports executive decision-making, strategic planning, and continuous improvement initiatives across the IMG portfolio.

The primary role of an Operations Specialist is to support the Manager, IMG Operations in delivering high-quality operational and administrative services across the Information Management Group. This role coordinates cross-functional initiatives, and ensures the smooth execution of operational processes that support IMG’s strategic and service delivery goals. The Operations Specialist also plays a key role in tracking performance, supporting governance and communication, and contributing to departmental planning and reporting.

- Assist with leadership committee operations, including agenda planning and tracking of follow-up actions.
- Prepare materials for the Board of Trustees and relevant subcommittees, ensuring accuracy and alignment with strategic priorities.
- Support the Local Delivery Groups (LDG) model through documentation and coordination.
- Support organizational/portfolio strategies and initiatives to enhance operational effectiveness and portfolio efficiency.
- Operational activities include supporting manager and/or IMG departments with development of work plans, tracking and resource planning, and supporting strategic activities.
- Track and report on Service Level Agreements (SLAs) and departmental budgets.
- Preparation of key reports on portfolio performance, including data gathering, formatting, and analysis in collaboration with manager.
- Conduct reporting and analysis on operational performance and trends.
- Coordinate IMG’s reporting obligations to Ontario Health and other internal or external stakeholders.
- Support the implementation and maintenance of business continuity plans.
- Contribute to strengthening relationships with internal stakeholders, building and managing new relationships.
- Conduct root cause analyses and support the review and refinement of operational procedures and workflows.
- Identify and implement opportunities for continuous improvement in IMG Operations.
- Engage with stakeholders to solicit feedback and input on improvement initiatives.
- Utilize data from various sources and summarize succinctly for executive level decision-making.
- Assist in developing and delivering presentations for various internal and external stakeholders, including executive audiences.
- Activities: Develop and execute internal and external communication plans - independently manage day-to-day communications, while collaborating with the manager on larger or strategic communication initiatives to support IMG goals and staff engagement.
- Coordinate and support IMG events, including logistics, communications, and post-event evaluation.
- Guide others to prepare for change, support and adopt actions required to achieve successful outcomes.
- Facilitation of large group meetings and processes to ensure objectives are achieved.
- Work collaboratively with stakeholders to design, implement and evaluate the impact of key organizational/portfolio priorities.
- Influence to gain acceptance of ideas and proposals through persuasion and interpersonal skills.
- Establish and maintain collaborative partnerships with individuals across various organizational levels.
- Support and participate in operational improvement activities departmentally and organization-wide.
- Maintain a work environment that embraces diversity and is free of harassment and discrimination.
- Models the principles and values of integrity, competence, responsibility, respect and trust.
- Performs cross-functional and other duties as assigned and requested.

**Job Requirements**

- A bachelor's degree in a relevant discipline (such as healthcare administration, health informatics, business administration, or related field) is equivalent to a combination of education, training, and experience, required.
- 3 years of experience in healthcare, with knowledge of hospital operations, required.
- Project management certification is an asset.
- Knowledge of project management methodology and best practices and/or program management.
- Establish and maintain collaborative partnerships with individuals acr