Operations Specialist

5 days ago

Toronto, Canada Parts Town Canada Full time

**Operations Specialist (Contract to Permanent Role)**

**About Us**

Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team

**Position Summary**:
The Operations Specialist provides administrative support, customer service, and systems support for our Canadian customers and team. This position will ensure every order and document is completed accurately and to the specifications of each customer. Entering orders, notifying customers of order changes, and correspondence to manufacturer, supplier and customers are among other duties. This individual thrives in a fast-paced culture working efficiently and strives to deliver the highest level of customer satisfaction at every opportunity. This role reports to the Operations Manager.

**Job at a Glance**
- Keeps a detailed record of order instructions to ensure customer orders are processed correctly.
- Works closely with our Customer Experience team to resolve systems related issues.
- Proactively communicates with customers to give updates on important order changes.
- Manages and enter orders using order entry platforms.
- Provides the customer experience team regular updates on and order quality performance.
- Conducts end-user ERP and other system testing as required.

**What we are looking for**:

- ** Flexibility to work Mon - Fri 8:00am to 9:00pm (Standard shift time is 10:30am to 7:00pm)**:

- Minimum high school graduation required.
- Minimum of 2 years' experience working in a data entry or administrative capacity.
- Experience with SAP and Salesforce is an asset.
- Aptitude in working concurrently with multiple systems, portals, databases, and ERP.
- Minimum 50 wpm.
- Detail-oriented with great attention to speed, efficiency and accuracy in data entry.
- Ability to keep information confidential.

**Our recruitment process**:

- Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers

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