Group Reservations Coordinator

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**GROUP RESERVATIONS COORDINATOR**

**RESPONSIBILITIES**:

- Answer all incoming calls in a friendly and efficient manner.
- Provide guests with the requested information concerning the city, the hotel and its services.
- Obtain the necessary information from the guests and enter it into the Property Management System.
- Promote the Marriott Bonvoy program.
- Provide high quality servicing to internal and external customers.
- File daily reservation information and other correspondence.
- Answer questions concerning reservations for employees and other departments including but not limited to -Sales, Conventions Services and the Executive Office.
- Perform group and administrative tasks including:

- Setting up booking links for individual call in reservations from group blocks
- Activating rate plans in PMS and verify all rates are correct prior to making live in the system
- Monitoring pickup, cut off dates, and rate availability to maximize room revenue and guest satisfaction. Coordinate with Sales and Events team to update group projections in the system
- Processing all reservations for assigned groups received via rooming list.
- Establishing contact with meeting planners, and review convention resumes to ensure accuracy.
- Attending pre-convention meetings for assigned groups.
- Assist front desk and communications with check ins/outs and guest telephone calls when support is requested.
- Other duties and roles as assigned by Management.
- Job Requirements/Qualifications:

- Must have a minimum 2 years previous reservations or hotel experience in a similar hotel environment.
- Must have strong communication skills in English, verbal and written. Second language an asset.
- Must be able to implement and maintain Wall Centre standards, policies and procedures.
- Dynamic, enthusiastic, assertive career minded individual. Must be effective in sales and upselling.
- High self-initiative, self-starter, dependable and able to multitask in a fast-paced environment.
- Excellent computer skills including PMS systems - Marriott reservation platforms, MS Word and Excel knowledge, an asset. Previous experience with Marriott systems is preferred.
- Walking and standing for long periods of time may be required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis.
- Must be able to sit at a desk for more than 8 hours a day, with the ability to spend extended lengths of time viewing a computer screen.
- Must be able to lift 40lbs occasionally.
- Scheduling flexibility including the ability to work weekends, stat holidays and overnight shifts.
- General knowledge of city and its attractions, as well as the hotel’s facilities.
- Post-secondary education specializing in Hospitality Management an asset or equivalent experience.
- Salary/Wage: $27.85 per hour
- Job Application Process: