Water Services Technician

**About Us**:

- Our work is not glamorous, but it is important.
- Our priority focus is our clients, our teammates, and our environment. We are good to one another.
- We care more about your perseverance, skills and values than your previous work experience.
- We are true to our word - we do what we say we will when we say we will do it.
- We live with integrity.
- We innovate and are always learning.
- We are driven to be better and are always pushing ourselves to the next level of service.
- We believe in sustainable communities and that our clients care.

**About You**:

- You ask a lot of questions and listen to the answers.
- You figure out how to fix it, not who’s to blame.
- You want to live in a cleaner, greener and more sustainable society.
- You recycle what you can of your trash, even when you are on the go.
- You are not afraid to learn, or to be wrong.
- You find working in the skilled trades rewarding.
- You want to be a part of a team that makes a difference.

**About the Job**:
ESSE Canada is looking for a Water Services Technician to join our growing team. This entry-level position requires a steady and adaptable mind, reliable personality and capable hands. This role has three primary functions:
1. In-Field Installation, Maintenance, Repair, Troubleshooting and Sampling

2. In-Field Service Calls and Customer Support

3. Customer Service and Education

**Key Roles and Responsibilities**:
**1. In-Field Installation, Maintenance, Repair, Troubleshooting and Sampling**

Our water system technicians are responsible for the inspection, troubleshooting, installation and repair of onsite residential and commercial water systems (cistern, septic and advanced wastewater treatment technologies). Confined Space Exposure is required for measurement and installation of cistern liners. Sample collection and reporting (technical notes summarizing onsite activities) also play a critical part of daily duties. We provide comprehensive training and support for everything our technicians need to know. The understanding and following of our procedures, while maintaining discretion and professionalism at all times, is essential.

As our client base can be found all over the province, scheduled routes with appointment times and service descriptions are provided. Corporate service vehicles are provided and extensive driving in various weather conditions can be expected.

**2. In-Field Service Calls and Customer Support**

On occasion service calls and unscheduled diagnostic or emergency site visits may be required. With the support of on-call administrative instruction and scheduling staff, you may be dispatched to perform these duties. These are frequently unexpected events, so client support and compassionate communication and education are a must.

**3. Customer Service and Education**

Customer service plays a tremendous role in the value ESSE Canada provides to its clients. With every site visit and client interaction, customer service and education about the system and the services provided are necessary. Technicians are expected to deliver excellent customer service and have genuine, respectful, interactive people skills.

**Required Skills**:

- Smart phone, tablet and form-completion skills
- Customer Service experience and performance, strong people skills
- Must be able to work both as part of a team and independently with focus
- Excellent time management skills, and the ability to manage multiple tasks
- The ability to troubleshoot and to solve technical and mechanical “puzzles”
- A proactive attitude with a strong attention to detail
- The ability to communicate effectively, including written and oral communication skills
- Comfortable working in a fast-paced environment
- Comfortable working outdoors all year round and occasional confined space environments.
- Mechanically inclined. Experience in welding an asset.

**Compensation/Pay**:

- Supplemental Pay: Overtime pay available during peak seasons with assigned and approved schedules. Wage top ups for confined space working environments.

**Job Types**: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Application question(s):

- Are you living within a 30min drive of Brantford?

**Education**:

- Secondary School (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Application deadline: 2024-10-01