Lead Customer Service Representative

5 days ago

Brantford, Canada Culligan Water of Canada Full time

At Culligan, we craft products that can help the planet now and for generations to come.

We worry about your water, so you don’t have to

**Are you looking for a Monday to Friday day shift position where you will be working in a team environment? We may have the perfect job for you**

**What we offer**:

- Paid vacation time, Benefits and RRSP-matching program after 3 months of continuous employment
- Intensive CSR training and ongoing support
- Uniform allowance and new hire startup package

**Responsibilities**:
The Customer Service Lead is responsible for overseeing the day-to-day operations of the Customer Service Department while providing support, training, guidance, and back up to the Customer Service Representatives**.**
- Encourage teamwork and lead by example to create a positive work environment
- Monitor hours and approve time-off requests in UltiPro for the CSR team
- Reconciliation of cash and credit and preparation of bank deposits
- Key new customer contracts for residential, commercial, and bottled water contracts in Watertight
- Work with Sales Team to ensure customer contracts are keyed and installations are scheduled at the customer’s request and within established timelines
- Coordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt delivery

**What we're looking for**:

- Outgoing, friendly, and helpful with a strong desire to assist customers
- Ability to multitask in a fast-paced environment
- Intermediate computer skills including the ability to work on multiple computer systems and experience learning and using complex programs

**How to apply**:

- Bring a resume to the Brantford location

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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