IT Operations Administrator 1

**POSITION OVERVIEW**

We are looking for a talented and tech-savvy IT Operations Administrator I to join our team at Canon Medical In this role, you will work with internal stakeholders to deploy, configure, and troubleshoot hardware, software, and business systems. You will track/resolve/document incidents to minimize downtime, assist in implementing system updates, and maintain security aligned with our best practices and organizational policies.

**RESPONSIBILITIES**
- Provide in-person and remote technical support, assist with hardware and software troubleshooting, resolve basic inquiries and issues promptly, implement predefined solutions, escalate complex problems when necessary, and maintain clear communication with stakeholders
- Monitor and respond to security alerts, system outages, and basic business-impacting problems
- Perform routine maintenance on end-user devices, such as updates, patches, and system optimizations, to ensure functionality and security
- Document common technical issues, solutions, and processes to improve efficiency and support cross-functional knowledge sharing
- Support the configuration, deployment, and basic monitoring of end-user devices, including desktops, laptops, and mobile devices

**EDUCATION AND SKILLS**

**Required**
- Diploma or certificate in information technology, systems information, or related field
- Experience supporting Windows, macOS, and Microsoft365 in the enterprise
- Proven hardware component replacement and troubleshooting skills
- Strong communication and interpersonal skills with both technical and non-technical audiences
- Ability to work independently and as part of a team, sometimes in high-demand situations

**Preferred**
- Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM) current branch
- Basic familiarity with Intune or Jamf mobile device management
- General grasp of server and desktop imaging best practices
- Working knowledge of Sysprep, WinPE, and image deployment methods.

**JOB COMPETENCIES**
- **Project Management -**Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.
- **Adaptability/Flexibility -**Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
- **Problem Solving -**Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
- **Customer Focus -**Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, and responds to internal customers.
- **Dependability -**Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

**COMPANY OVERVIEW**

At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we improve the quality of patient care by leading the industry with the latest health imaging informatics solutions. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team’s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you

**COMPANY VALUES**

Unity, Courage, Tenacity, Teamwork, and Excellence

**WHAT WE OFFER YOU**
- Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics._