Retail Key Account Manager

2 weeks ago

Brampton, Canada Conglom Full time

We are looking for a skilled **Retail Key Account Manager** to oversee major clients relationship. You will be responsible for maintaining an existing long-term key customer by comprehending their requirements, meeting their expectations, and solving any issues they may encounter.

Contribute to sustaining and growing business with the key customer into the future.

**Responsibilities**
- Develop and grow a relationship with major clients
- Acquire a thorough understanding of key customer needs and requirements
- Ensure the correct products and services are delivered to the customer in a timely manner
- Serve as the link of communication between a key customer and internal teams
- Resolve any issues and problems faced by the customer and deal with complaints to maintain trust
- Play an integral part in generating new sales
- Prepare regular reports and forecasts to internal stakeholders

**Requirements and skills**
- Proven experience as **key account manager**:

- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Degree in business administration, sales or relevant field
- Experience with Loblaws, Metro and Sobeys is considered an asset

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Key Account Manager: 3 years (required)
- Retail sales: 3 years (required)

**Language**:

- English (required)

Work Location: In person

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