Box Office Supervisor

**About the Calgary Stampede**

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

**Position Summary**

Be a part of the excitement, be a part of the team that brings people to the iconic Calgary Stampede Rodeo & Evening Show The ticket sales supervisor is a member of the Consumer Sales and Sponsorship team, with strong leadership, organizational, and communication skills, they ensure exceptional customer service, maximize revenue, and troubleshoot technical issues. The Supervisor fosters a collaborative environment, building a knowledgeable, enthusiastic, customer-oriented sales team to service both internal and external customers.

**This is a seasonal position from March-August 2025.**

**Closing Date: Friday Jan 31, 2025**

**Responsibilities**

Responsibilities of this role include, but are not limited to:

- Perform daily event ticket sales, including providing customers with information on ticket sales and Park events. Maintain and monitor all internal ticket holds and requests, managing invoicing.
- Supervise day-to-day box office operations and oversee staff performance and address any issues.
- Provide guidance and direction to ensure smooth operations for four full time employees and approximately 65 seasonal employees: guiding daily sales and customer service activities leading up to and during 10-day.
- Train new staff members on box office procedures.
- Ensure accurate and timely processing of ticket sales. Monitor and reconcile box office transactions.
- Work with Ticket Service Coordinator to support hiring, scheduling, and evaluating all frontline seasonal staff.
- Oversee the seasonal expansion of Ticket Office operations from April to July including but not limited to, seasonal accreditation.
- Provide support to the Ticket Sales Coordinator in tourism package fulfillment and the setup of the satellite will call location.
- Other duties as assigned.

**Working Conditions**
- This position takes place in an office environment.
- Involves repetitive arm, hand and finger movement. Occasional lifting and carrying up to 50 lb., pushing, crouching, bending, kneeling and reaching. Daily stair climbing, occasional exposure to noise, dust, animal dander and changes in temperature.
- Extended, flexible working hours.

**Qualifications**
- Three to five year of related experience in a supervisory position.
- Experience motivating a diverse sales team and facilitating sales training programs in an asset.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint and Outlook), ticketing software (ie: Ticketmaster, AXS).
- Experience working in USI (Ungerboeck is an asset)
- Exceptional communication and time management skills with the ability to prioritize.
- Experience working both independently and in a team-oriented, collaborative environment.
- Ability to adapt to changing priorities and event requirements. Handle high-pressure situations and make quick decisions.

**Benefits**

The Calgary Stampede offers a unique and exciting work environment, and the opportunity for advancement and employee training.

**To Apply**

To apply, please submit your resume.

All applicants are thanked in advance and advised that only those selected for interviews will be contacted.