Box Office and Engagement Coordinator

Headquartered in Calgary, Honens is Canada’s international piano competition. The triennial event is among the most prestigious of its kind, awarding Gold, Silver, and Bronze Laureates significant cash prizes and a comprehensive three-year artistic development and career accelerator program. Honens identifies and supports extraordinary young artists and fosters global appreciation for piano music.

Beyond the Competition, the annual Honens Festival and year-round education and community initiatives bring world-class music to Calgary and beyond—accessible, enriching, and engaging experiences for all.

The Box Office & Engagement Coordinator is a full-time, six-month, in-person contract position that supports the Honens team across volunteers, box office, and administrative functions. This role is ideal for someone eager to build a career in the cultural sector and contributes to Honens’ values of excellence, creativity, integrity, and engagement.

**Responsibilities**:
**Box Office**
- Manages ticketing for the 2025 Honens Festival and 2025 Honens International Piano Competition.
- Coordinates merchandise sales and maintains inventory.
- Ensures excellent customer service as the first point of contact for patrons.
- Monitors and updates box office and ticketing information within Honens’ CRM (Spektrix), with support from the Marketing Manager.
- Accurately handles cash and credit transactions, prepares end-of-day reconciliations, and compiles sales reports in collaboration with the Controller & Administration Manager.
- Ensures accurate ticketing information, seating capacities, and event setup in collaboration with the full Honens Team.
- Maintains office supplies and equipment.

**Volunteers**
- Executes annual plan for volunteer requirements.
- Coordinates and leads the Honens volunteer force of approximately 100 volunteers, with assistance from two support staff members and Volunteer Co-Chairs.
- Directs the work of the Volunteer Co-Chairs and specific Committee Chair(s).
- Maintains good relationships with volunteers ensuring they are assigned, nurtured, and rewarded appropriately.
- Champions the use of the Better Impact software, including encouraging and assisting volunteers who need help.
- Solicits new volunteers, with assistance from Volunteer Co-Chairs.
- Runs volunteer orientation and training sessions.

**Social Media**
- Works with the Marketing and Communications Managers to implement the social media strategy and content calendar.
- Develops and publishes creative content for social media platforms.
- Analyzes social media trends to inform future strategy and optimize engagement.

**Administration**
- Supports the full Honens Team with administrative tasks as needed.
- Performs other duties as required.

**Qualifications**:

- A university degree, college diploma, or equivalent experience.
- Basic understanding of event ticketing; experience with Spektrix or similar CRM an asset.
- Proficient in Microsoft Office in an Apple environment.
- Strong organizational and problem-solving skills.
- Exceptional interpersonal and communication skills (verbal and written).
- Ability to manage multiple projects and take initiative.
- Knowledge and interest in the performing arts and/or classical music is an asset.
- Team-oriented, with a commitment to excellence and collaboration.
- Must be available to work flexible hours, including evenings and weekends, during the Festival and Competition.

**Key Dates**:
**2025 Honens Festival**
5 to 7 September 2025

**2025 Honens International Piano Competition**
14 to 25 October 2025