Service Coordinator

2 weeks ago

Winnipeg, Canada Black & McDonald Limited Full time

**About this Career Opportunity**:
Black & McDonald's Manitoba Service team is growing If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting to the Division Manager, the Coordinator/Dispatch position within the Service Division is primarily responsible to perform work scheduling, work order management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordinator/Dispatch will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

**Duties and Responsibilities (include but are not limited to)**:

- Work Order creation, distribution, scheduling, status updates, changes, and overall management to completion
- Customer/client knowledge base updates
- Purchasing functions for materials, sub-contracts, refrigerant processes, etc.
- Adherence to B&M business process standards and procedures
- GPS tracking/reference for field staff to enhance customer responsiveness
- Preventive Maintenance and Service Call scheduling with field technicians, customer/client representatives, etc.
- Accommodation arrangements (hotels, flights, etc.) for field technician(s) out of town work
- Maintain and update on-call schedules and distribute to relevant parties
- Schedule and coordinate delivery, transportation, pick-up etc. of mobile equipment (elevating work platforms, material lifts, etc.)
- Schedule, update, and overall maintenance/ownership of electronic dispatch board (includes scheduling field Technicians for all work types)
- Support a variety of administrative functions
- Customer work permits - execute customer specific processes for adherence to on-site security requirements/processes, operational hours, etc.
- General filing and organization

**Competency Requirements (Skilled to Advanced Level)**:

- Change Orientation (open to change and the ability to identify where it is needed and how to make it happen)
- Communicates Effectively (verbally and in writing)
- Customer Focus (understands the needs and perspectives of both internal and external customers)
- Holds Self and Others Accountable (takes personal responsibility to meet commitments)
- Teamwork and Collaboration (works cooperatively and collaboratively with others)
- Values and Respects Others (encourages and supports diversity)
- Ability to work in a fast-paced environment and be self-motivated with excellent time management skills

**Education & Skill Requirements**:

- Minimum 3-5 years relevant experience or a diploma in administration required
- Thorough knowledge of Computer Programs and Microsoft Office Suite
- Ability to communicate clearly and effectively and relate to technicians, customers and co-worker needs
- Geographical knowledge of service area and map reading skills
- Knowledge of industry is recommended, but not required
- Previous use and knowledge of JD Edwards and/or Oracle programming considered an asset
- Knowledge of Black & McDonald Limited

Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process. Additionally, all applicants must be legally entitled to work in Canada.

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