Manager - Technical Services

Manager, Technical Services (Medical Equipment)

KEY RESPONSIBILITIES:

- Manage Technical Service Team worldwide schedule to include all in house and contractor

service technicians.
- Ensure all Technical Service activities comply with all regulatory requirements. Ensure that all

necessary SOP’s, radiation safety and training requirements are up to date for each team

member in accordance with Regulatory Best Theratronics LTD Standards
- Coordinate monthly PM runs and assign jobs to field service technicians; optimize the Installation

& Service group (I&S) schedule by maximizing the number of jobs in a geographical area.
- Coordinate all rigging activities to include hire of rigging companies for all EBTS and SCI new

installations, disposals and relocations and manage payment of all rigging invoices.
- Ensure I&S staff provides timely and professional services; ensure calls are answered directly and
- Manage labor hours, overtime and travel expenses for all the service technical team.
- Review cost for each service job, ensuring maximization for profit.
- Desirable - perform maintenance and repair of Best Theratronics products worldwide and

troubleshoot and diagnose technical problems on-site and over the phone.
- Preparation of detailed service reports and complete documentation in accordance with SOP’s

and regulatory requirements.
- Other duties as assigned

SKILLS AND QUALIFICATIONS:

- Minimum a technologist diploma Electrical/Mechanical diploma and/or completion of a trade’s

apprenticeship program or have significant experience and knowledge of the product lines.

Alternative training/certifications will be considered. Work experience in similar position a bonus.
- Customer service skills & problem solving a must, able to multi-task and adapt to change with

mínimal notice.
- Must communicate effectively both orally and in writing; adaptability and the ability to deal with

tight deadlines.
- Communicate effectively with end users, riggers, regulatory and security representatives to coordinate

training & service.
- Communicate effectively and manage relationships with inspectors from nuclear, medical device

& healthcare regulatory agencies a must. Certification as a Nuclear Energy Worker and Radiation

Safety protection desirable.
- Must be able to perform electrical/mechanical trouble shooting and possess improvisation skills

with technical equipment.
- Willing to travel occasionally; must be available days, evenings and weekends.
- Must be able to work independently.
- Basic computer skills in MS Work and Excel; intermediate data entry/keyboarding skills.
- Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical

equipment.
- Work with customers to co-ordinate all service work and training. Manage relationships with

various inspectors from nuclear, medical devices and healthcare regulatory agencies.
- Experience in X-Ray equipment and repair would by highly desirable.
- Must be fluent in English; fluency in French desirable.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Management: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Kanata, ON K2K 0E4 (required)

Ability to Relocate:

- Kanata, ON K2K 0E4: Relocate before starting work (required)

Work Location: In person