General Manager

3 days ago

Barrie, Canada Assured Automotive Full time

Barrie, Ontario

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

**Job Description**:
Lead and account for all aspects of the Collision Centre operation

Provides positive energy when greeting customers in person and on the phone

Prepare and manage the annual and monthly operating budget of the Collision Centre

Forecast, target and track monthly sales, profit and expense objectives

Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits)

Deliver formal annual performance reviews and informal monthly performance reviews as per Assured guidelines

Monitor and maintain all A/P and A/R relating to the Collision Centre

Implement all systems, scheduling and procedures in the Collision Centre

Sustain high profitability in all areas and control departmental expenses

Achieve Net Promoter Score (NPS) targets

Schedule monthly coaching sessions with your direct reports

Evaluate and coach team members through performance management reviews

Maintain a clean and organized repair facility at all times

Monitor all maintenance required for all shop equipment include the paint booth

Provide training for all staff as necessary

Ensure all staff wear proper safety gear and adhere to Assured’s dress code

Open and Close the facility as per Assured procedures

Conduct or co-ordinate daily production meetings/walks to confirm through-put and delivery dates

Manage all estimates to ensure the labour mix is within the Assured standards

Ensure the Management Information System (MIS) data is accurate and timely

Manage Store capacity when load levelling is required

Lead and manage all repair facility personnel (incl. CSDR)

Supervise all Insurance accounts and ensure all guidelines and procedures are enforced and computer programs utilized (Progi/APU/ARMS)

Ensure the vehicle scheduling process is managed to ensure overall Store Performance

Ensure all staff are accountable to maintain repair quality as per Assured guidelines

Communicate and implement any requests from either the Senior Leadership Team or Central Services to appropriate repair facility staff, within the allotted time frame

Store CSI performance review and follow up within 24 hours.

Address and resolve all customer concerns in a timely manner without compromising the client experience

Process and approve all bi-weekly payroll and submit to Central Service

Responsible for all accurate costing and closing of each Repair Order prior to submitting to ACC.

Ensure all Insurance programs, guidelines and procedures are adhered to

Ensure all total losses are processed as per Insurance guidelines

Facilitate monthly Health & Safety and staff meeting

Provide team support as required

Attend training, information sessions and workshops recommended by the Senior Leadership Team

All communication correspondence will be addressed and responded to within 24hrs

Attend Monthly Managers Meeting scheduled by Senior Leadership

Adhere to Assured’s Policies and Procedures, according to established business practices

Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

Uphold Assured’s Core Values : Honesty, Integrity & Respect

Consistently demonstrates actions and behaviors supporting our “10 Promise”

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