Manager, Inside Sales

Job Description:
**We are Canada Life**

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
***
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a**_ Manager, Inside Sales_**

Our organization is strong and getting stronger. There’s never been a better time to be a part of this great company. Join the newly created Inside Sales team within our Product Solutions Centre, where you’ll connect with some of the most entrepreneurial, spirited, energetic people you’ll ever meet.

We’re looking for top talent to support this new team as they as they fill the pipeline and source new opportunities. This role involves providing advisor support, sales activity management, and leading and coaching the inside sales team to drive performance and achieve business objectives across country.

**As the** **Manager, Inside Sales, you will**:

- Have direct leadership of the newly formed inside sales team, providing leadership and coaching to the inside sales team to drive performance and activity, attain sales targets, and meet business objectives
- Be accountable for the team’s achievement of business, sales objectives and activity targets
- Empower and energize the work and the team to ensure a consistent high level of performance is delivered and provide day-to-day support and coaching
- Provide regular reporting to the AVP, Inside Sales, Wealth on key performance indicators
- Ensure effective and consistent processes and practices are established and followed, including use of Salesforce (and other tools) across the team
- Create a culture of transparency in measurement
- Monitor overall workflow and advise on any procedure enhancements required to ensure Regional Sales Representatives have the necessary tools to deliver exceptional service
- Ensure the delivery/execution of wholesaling top priorities and regional sales plans within the inside sales team
- Be the first point of contact for issues escalation
- Be an important mentor in the evolution of the inside sales team; both within the team and across the organization
- Contribute to the development of inside wholesaling sales strategies and growth opportunities within the wealth portfolio
- Support senior leadership as they manage the continuous recruitment and pipelining of the Regional Sales Representative roles.
**Who we are looking for**:

- University or college degree in a related field (i.e., business school, marketing, sociology, psychology)
- 6-9 years’ experience in the financial services/investment industry preferred
- Completion of industry designations is considered an asset (i.e., IFIC, CSC, CFP)
- Bilingual in English and French is considered an asset
**You can**:

- Execute for results by fostering a high performing, engaged team of sales representatives that build and execute on business plans to reach and exceed regional targets
- Foster collaborative relationships across functions and the business to facilitate the exchange of information and best practices that improve customer outcomes
- Develop talent by utilizing effective human resources and performance management techniques
- Understand the business environment and advisor/customer needs to create a competitive advantage and anticipate future consequences and trends within the region and recognize strategic opportunities
- Work with the teams to ensure all roles are clear on how to put “the customer at the centre of what we do”
- Act as a change agent, sponsor and influencer for a client-centric approach
- Foster an environment of innovation, learning and integration of new digital technologies
- Inspire a vision that adapts to new realities, articulating meaningful expectations and creating clear pathways to desired outcomes
- Offer a solid sales and product background that lends itself to easy knowledge transfer for the team, through coaching, training and development conversations
**Be your best at Canada Life

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit pl