Administration Clerk, Operations

5 days ago


Ottawa, Canada Reliance Home Comfort Full time

LEARN, DEVELOP AND GROW - WITH RELIANCE
By joining Reliance as a Administration Clerk, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
What will you do?
- Report detailed portfolio data, deletions and orders
- Request gas and electrical permits for installations
- Investigate missing portfolio data by working with remote teams
- Coordinate sub-contractor availability
- Provide Administrative support at branch level with daily tasks
- Attend to all incoming branch calls and correspondence
- Provide exceptional customer service, internally and externally
- Represent Reliance proudly as an ambassador
- Provide additional analytical reporting and other support as requested by Supervisor/Manager

What do we offer?
- Competitive starting wages
- Company vehicle, tools, uniform and equipment all provided
- Consistent full-time hours and opportunity for overtime
- Ability to earn additional incentives
- Education and training cost subsidy
- Paid apprentice leave for eligible Team Members
- On-the-job training and defined Career Paths to advance your career
- A comprehensive benefits and group savings plan
- Generous discount on Reliance products

What do you bring?
- Completion of post-secondary education or equivalent experience
- Experience in an administration or coordination role, preferably in a customer service environment
- Strong interpersonal skills with the ability to work well in a team environment
- Exceptional verbal and written communication skills and customer service skills
- High level of attention to detail and the ability to follow a task through to completion
- Advanced computer skills including the Microsoft Office suite, including Excel, Word and PowerPoint
- Excellent time management and organization skills
- Demonstrated ability to work in a team environment
- Related experience in the HVAC industry would be considered an asset

Why Reliance?
Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.



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