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General Manager

2 weeks ago

Niagara Falls, Canada K2 Group Inc. Full time

Travelodge is a prestigious luxury hotel located in the heart of Niagara Falls. With excellence in hospitality, we offer our guests an unparalleled experience of comfort, luxury, and personalized service. Our 100 beautifully appointed rooms, make us a preferred destination for travelers seeking an unforgettable stay.

**Job Description**:
**Responsibilities**:

- Oversee and manage all departments, working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and collaborate on new client acquisition with the sales team when required.
- Hold regular briefings and meetings with all department heads.
- Ensure full compliance with the Hotel's operating controls, SOP’s, policies, procedures, and service standards.
- Lead key property issues including customer service, capital projects, and refurbishment.
- Handle complaints and oversee service recovery procedures.
- Prepare, present, and achieve the hotel's annual Operations, Budget, Marketing & Sales Plan, and Capital Budget.
- Manage ongoing profitability, ensuring revenue and exceeding guest satisfaction targets.
- Deliver hotel budget goals and set short and long-term strategic goals.
- Develop improvement actions and execute cost savings measures.
- Utilize a strong understanding of P&L statements and react with impactful strategies.
- Closely monitor the hotel’s daily business reports and make decisions accordingly.
- Ensure monthly financial outlooks for Rooms, Food & Beverage, and Admin & General are accurate.
- Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial report for owners and stakeholders.
- Assist in the procurement of operating supplies and equipment, and contract with third-party vendors for essential services.
- Act as a final decision-maker in hiring key staff members.
- Coordinate with Head Office for the execution of all activities and functions.
- Safeguard the quality of operations for both internal & external audits.
- Ensure compliance with legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Qualifications:

- 5 years of progressive experience in hotel management, with at least 3 years in a leadership role.
- Strong financial acumen and experience in budgeting, financial analysis, and revenue management.
- Exceptional interpersonal and communication skills, with the ability to effectively interact with guests, staff, and stakeholders at all levels.
- Proven leadership abilities, including team development, conflict resolution, and performance management.
- Proficiency in hotel management software and Microsoft Office Suite.
- Outstanding problem-solving skills and a hands-on, proactive approach to managing challenges.
- Knowledge of local regulations, safety protocols, and industry best practices.
- Flexibility to work evenings, weekends, and holidays as needed.

**Salary**: $45,000.00-$55,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person