General Manager, Facilities

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**You as a General Manager, Facilities will**:

- Act as liaison with the Client on all aspect of the operational service.
- Responsible to oversee and ensure all service contract deliverables are achieved.
- Collaborate with hospital leadership, department heads, and external partners to ensure alignment and support for facility operations and service delivery.
- Oversee planning, project management, operations and facilities services.
- Provide expert advice and proactively report on delivery and performance, utilizing available tools and information while maintaining detailed, accurate and up to date records of site infrastructure, plant and equipment including product and technical information.
- Regularly review the department’s workload to achieve a cost effective and quality service.
- Establish necessary policies, procedures, action plans, critical indicators, timetables and performance measures to guarantee high quality services and timely deliverables to the customer.
- Identify opportunities for continuous improvement in all service streams, implementing best practices and innovative solutions to enhance service delivery
- Identify and develop areas of continuous improvement to achieve and better Key Performance Indicators and maintain an overall high level of service delivery.
- Establish and update the Annual Service Plan and Monthly operational report as required.
- Develop and manage comprehensive capital planning strategies to prioritize and allocate resources effectively for infrastructure projects, ensuring alignment with the organization's long-term goals and financial objectives
- Monitor and report on expenditure, cost recovery and performance to ensure the most economic use of allocated budgets.
- Ensure compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements
- Responsible for ensuring safety of site staff and sub-contractors through the implementation and oversight of safety protocols, tools and education.
- Recruit, manage and evaluate management and supervisory staff within the portfolio
- Manage the day-to-day staff requirements including employee development, full cycle
- Recruiting, succession planning, discipline and grievance matters.
- Complies with or exceeds the requirements of good working practice or as detailed by current legislation and guidelines.

**Is this the right role for you?**
- A minimum of ten (10) years facilities management experience in a Health Environment at the Manager / Director level.
- You have experience managing in a P3 environment and have a strong understanding of P3 frameworks, regulations, and best practices
- Experience in managing hard and soft services in a large hospital setting is an asset.
- Experience managing a unionized environment.
- Experience operating Capital Budgets.
- Experience with financial modeling and contract management.
- You are self-driven, highly motivated and actively engage with all stakeholders and have the experience and ability to positively manage a dynamic workload.
- You have a strong understanding of P3 frameworks, regulations, and best practices
- You have strong human resource and financial management skills
- Ability to benchmark key performance indicators for services and costs
- Strong planning and performance management skills
- Ability to communicate and engage with staff to achieve desired outcomes.

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