Customer Service

2 weeks ago

Langley, Canada BMI Canada Inc. Full time

**BMI Canada Inc.**, winner of the **Canada’s Best Managed Companies** program, is a family-owned business founded in 1972, focused on customer satisfaction, integrity, employee recognition and quality of life in the workplace.


**WORKING CONDITIONS**
- Salary: base salary plus bonus programs and RRSP bonus
- Employment Type: Full time, permanent, daytime, Monday to Friday


**RESPONSIBILITIES**
- Offer a warm and exceptional service based on customer satisfaction and efficiency
- Order entry including proper product identification and product code entry
- Customer Service: answer calls, order follow-ups, correct errors, etc.
- Process return authorizations, credits or any other special request
- Prepare and analyze quotes with the sales managers, then present them to customers
- Inside Sales with existing customers: follow-up calls, promotions, etc.


**SKILLS AND QUALIFICATIONS**
- Required high school diploma
- Knowledge of MS Office Suite (Word, Excel)
- Experience with the public is an asset

- Superior interpersonal skills
- Ability to enter data quickly and accurately
- Dynamism, autonomy, resourcefulness


**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

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