Automotive Service Advisor

2 days ago

Brampton, Canada Gedi Route Cars Full time

**JAbout the Role**:
We’re looking for a **hands-on, organized, and resourceful Service Advisor** to join our dealership team. This role is ideal for someone who can take full ownership of customer complaints and service requests, create and manage work orders, coordinate with internal and external mechanics, and ensure parts are sourced at the most competitive rates.

**Core Responsibilities: Customer & Complaint Management**
- Receive and respond to customer complaints related to vehicle issues (post-delivery or in stock)
- Create service tickets with clear details of the concern and promised resolutions
- Keep customers informed throughout the repair process with regular updates
- Ensure service-related complaints are resolved efficiently and professionally
- Follow up with customers to ensure satisfaction after repairs

**Work Order & Service Coordination**
- Generate clear, detailed work orders for technicians and service partners
- Assign jobs to internal staff or outsource to qualified service shops
- Track progress of each service job and ensure on-time completion
- Maintain organized digital records of all work orders, notes, and invoices

**Parts Management & Cost Control**
- Research and source replacement parts, tires, and accessories at the lowest possible cost without compromising quality
- Build and maintain relationships with multiple parts suppliers and vendors
- Ensure parts are ordered promptly and received in time for scheduled work
- Track inventory usage and returns to minimize waste and control costs

**Team Communication & Workflow Oversight**
- Coordinate between mechanics, detailers, tire/wheel staff, and delivery teams
- Maintain a real-time service schedule board to monitor active tickets
- Ensure all vehicles undergoing service are tagged and documented
- Report unresolved issues or repeat problems to management

**Required Qualifications**:

- 3+ years of experience as a Service Advisor or Service Coordinator
- Strong understanding of automotive repair workflows and terminology
- Excellent problem-solving and negotiation skills
- Detail-oriented with solid organizational and multitasking ability
- Proficient with service management systems
- Ability to work under pressure and manage multiple jobs simultaneously
- Valid driver’s license and ability to move vehicles when needed

Pay: $55,000.00-$75,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 3 years (required)
- parts ordering: 1 year (required)

Work Location: In person

  • automotive service advisor

    5 days ago

    Brampton, ON, Canada Pal Auto Service Full time €18 - €28

    Pal Auto Service is looking for an Automotive Service Advisor to join our team Automotive knowledge is preferred along with great customer service skills. We have been providing exceptional customer service to the GTA since 1994. Our new state-of-the-art new facility is NOW OPEN Career development and long-term permanent positions are available with a...

  • automotive parts advisor

    1 week ago

    Brampton, Ontario, Canada Pal Auto Service Full time $42,000 - $67,200 per year

    Pal Auto Service is looking for an Automotive Parts Advisor to join our teamWe are currently looking for an experienced Full-time Automotive Service and Parts Advisor to join our service department. The ideal candidate will have the ability to provide great customer service in an energetic, fast-paced work environment.Pal Auto Service has been in business...

  • Automotive Service Advisor

    1 week ago

    Brampton, Canada Bramgate Volkswagen Full time

    **The Role** **Are you an experienced Service Advisor looking to take the next step-up in your career? If so, we have a new challenge for you.** Bramgate Volkswagen opened in 2015. We have grown to be the preferred choice for Volkswagen products in the Northwest Peel/GTA region. We looking to appoint a **Volkswagen Service Advisor** to join our team. We...

  • Automotive Service Advisor

    2 days ago

    Brampton, Canada Vision Truck Group Full time

    Vision Truck Group is growing again! Vision Truck Group is revolutionizing the Automotive Repair industry together with Mack & Volvo Trucks, the toughest names in trucking. Business is strong and we are looking to add a Service Adviso to our established industry leading team at our Brampyon location. We hold a strong commitment to our employees and place...

  • Service Advisor

    2 weeks ago

    Brampton, Canada Mercedes-Benz Brampton Full time

    Mercedes-Benz Brampton is currently looking for an **experienced Service Advisor** to join their team in Brampton. Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine...

  • Service Advisor

    2 weeks ago

    Brampton, Canada Dependable Truck & Tank Ltd Full time

    We are looking for a customer service orientated individual with automotive or truck service advisor experience. Preference will be those who have automotive or truck dealer experience. Able to do service scheduling, invoicing, customer interaction, warranty recovery. **RESPONSIBILITIES**: - Contact service technicians to determine when job can be...

  • Service Advisor

    1 week ago

    Brampton, Canada Brennan's Dixie Chrysler Full time

    Dixie Chrysler is looking for an experienced **Service Advisor** to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,....

  • Service Advisor

    1 week ago

    Brampton, Canada The Humberview Group Full time

    Mayfield Ford Lincoln is looking for a **Service Advisor** to add to their team in Brampton. Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The...

  • Service Advisor

    6 days ago

    Brampton, Canada Midas Auto Experts Full time

    **Benefits**: - Dental insurance - Free uniforms - Health insurance - Vision insurance - Wellness resources At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair...

  • Automotive Service Advisor

    6 days ago

    Brampton, Canada Gedi Route Cars Full time

    **Responsibilities**: - Greeting guests in an effective, timely manner with a focus on customer satisfaction and retention. - Explaining the type of service work being performed in detail to guests, while identifying and recommending any potential services required. - Keeping guests informed of the vehicle status through every step of the service visit. -...