Service Advisor

1 week ago

Brampton, Canada Mercedes-Benz Brampton Full time

Mercedes-Benz Brampton is currently looking for an **experienced Service Advisor** to join their team in Brampton.

Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Mercedes Benz-Brampton is a proud member of_ The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

**Job Duties**:

- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Handling customer’s inquiries and concerns.
- Follow up with the progress of each repair order during the day, contact customers by telephone regarding status & changes.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.

**What We Look For**:

- A great attitude
- **Previous automotive Service Advisor experience is required.**:

- Experience with German/luxury brands is considered an asset.
- Thrives in a fast paced environment, works well under pressure.
- A valid G driver’s license.
- Strong organizational skills.
- Basic computer skills and familiarity with Microsoft Office.
- Strong attention to detail.
- Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.
- Understanding of CDK would be considered an asset.

**What We Offer**:

- A solid foundation of customers from over 58 years of business.
- A very competitive Compensation plan with health and dental insurance.
- An incredible opportunity for advancement within the organization.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

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