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Installation Coordinator

2 weeks ago

Mississauga, Canada Nexhome Full time

**Overview**

Nexhome is a leading provider in the HVAC and home services industry, dedicated to delivering high-quality installations and exceptional customer service. We are looking for a highly **organized and detail-oriented Installation Coordinator** to join our team. This role focuses on **administrative support, scheduling, and sales coordination**, ensuring smooth operations from pre-inspections to final installations.

**About the Role**

The Installation Coordinator will manage the **administrative and scheduling aspects** of installations, ensuring all required documentation, approvals, and client communications are handled efficiently. This position requires strong organization, communication, and customer service skills.

**Key Responsibilities**

**Scheduling & Coordination**
- Book and confirm pre-inspections, installations, and audits.
- Coordinate with customers, sales representatives, and installation teams to ensure smooth scheduling.
- Ensure all necessary paperwork is completed before installations.
- Review client records to ensure that the data entered into these records is accurate and kept up to date.

**Sales & Customer Support**
- Support the sales team by managing client accounts and keeping records up to date.
- Review quotes and invoices to ensure that the data entered into these records is up to the standard our organization requires.
- Diligently manage accounts that require a sales representative’s attention, including the accounts that require an upsell, answering client questions, retention, and future projects.

**Administrative & Data Management**
- Maintain and update customer records in the CRM system.
- Develop reports for analytics purposes on installation bookings on a weekly basis.
- Track and organize installation documents, work orders, and compliance paperwork.
- Generate reports for sales and operations teams to monitor installation progress.

**Issue Resolution & Collaboration**
- Address and troubleshoot scheduling conflicts or missing documentation.
- Work closely with the sales and operations teams to ensure all necessary details are in place.
- Effectively manage incoming issues from sales representatives regarding accounts and prioritizing the issues.

**Qualifications & Skills**
- **2+ years of experience** in administration, scheduling, sales coordination, or customer service.
- Strong organizational and time management skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Proficiency in CRM software and scheduling tools.
- Experience in HVAC, home services, or a similar industry is preferred.

**Why Join Nexhome?**
- Opportunity for growth and career advancement in a fast-growing company.
- Supportive team environment that values collaboration and efficiency.
- Competitive pay and benefits package.

Pay: From $50,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person