Specialist, Business Process

**Specialist, Business Process**:
Job ID : 6203
Category : Commercial Insurance
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

**What to expect from this role?**
- Work with forward looking technologies such is machine learning and robotic process automation
- Complete full current state analysis to understand baseline performance and business requirements.
- Conduct interviews and observations as needed to understand current processes.
- Create process maps (and other workflow documentation as required).
- Understand and document current process performance through KPIs and customer experience data.
- Collaborate with stakeholders to understand and validate current performance issues.
- Share findings and recommendations with business leaders.
- Collaborate with leader to challenge stakeholders to ensure new designs will meet business requirements and embodies continuous improvement principles.
- Work with business partners to implement of new designs.
- Provide recommendations of potential solutions and processes to their leader to meet or exceed business requirements and objectives.
- Develop process maps for future state (and other workflow documentation as required).
- Periodically monitor adherence to new designs, raise and address any issues.
- Provide support with change management and embedding a continuous improvement mindset.
- Act as a focal point for processes, tools and best practices related to process analysis and continuous improvement.
- Provide support and training if needed on process mapping and analysis within Commercial Insurance.

**What you bring to this role?**
- University degree and 7+ years of relevant experience with increasing responsibilities. Relevant P&C insurance industry experience is an asset.
- Training, knowledge, and/or hands-on experience using one or more of the following tools and systems is required: Lean, Six Sigma, Agile, Design Thinking
- Highly proficient with Excel, Visio, and other similar analysis and mapping tools.
- Excellent analytical and critical thinking skills, including the ability to analyze data, draw insights, understand the 'so what', and communicate key findings.
- Creative, innovative thinker who sees beyond how things are done today to imagine a better way, and thinks about the big picture, long term direction.
- Superior facilitation and coaching skills, create an environment that is highly collaborative, create strong buy-in, and transfer process improvement knowledge and techniques.
- Effective written and verbal communication skills including the ability to present data and information in a logical way, and ability to influence and achieve support for change. Able to adapt communications to different audiences.
- Leadership skills including strong relationship building, high integrity, self-awareness, empathy, professionalism, and openness.

Has initiative, works independently, is organized, and manages time effectively in a fast-paced environment.

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid