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Manager, Business Process

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Manager, Business Process, is responsible for MUR’s project management infrastructure, the advancement of strategic operational initiatives, process analysis and improvement, business systems usage and organization, and development of standard operating procedures.

This role is accountable for gathering data, analyzing processes, and understanding applicable metrics to make appropriate recommendations to progress initiatives toward MUR’s mission and vision. They work closely with MUR’s Director, Marketing and Communications, and Director, Undergraduate Recruitment, to manage core business processes and initiatives in support of the University’s undergraduate domestic and international recruitment goals.

Providing project management leadership and training to a highly capable team of marketing and recruitment professionals while staying up to date with the latest operational technologies and trends is a critical part of this role. This position is responsible for identifying opportunities for innovation in order to have a substantial effect on the achievement of the University's undergraduate enrolment management and revenue objectives.

Reporting to the Director, Marketing & Communications, and in collaboration with colleagues in the Registrar’s Office, and campus partners, they play critical operational support role in managing undergraduate recruitment initiatives that effectively build on the University’s global brand reputation.

**Responsibilities**:
Process Analysis and Continuous Improvement
- Guides the development of the MUR’s strategic planning and policy development processes, multi-year workplans and detailed current year operating plan, including measurement and evaluation of the workplan initiatives
- Responsible for maintaining, improving, and expanding the assessment, initiation, planning, and execution of new ideas and continuous improvement processes
- Oversees MUR’s progress toward goals through tracking and measuring to identify opportunities to enhance systems and guide the continued evolution of the department’s processes and procedures (this includes priorities in relation to the RO or across campus)
- Maintains core operational work inventories and monitors alignment to the enrollment management marketing funnel and the MUR focus areas and goals, including key performance indicators for operational work
- Provides back-end support of our ideas and initiative management tools, processes, and inventories
- Leads key projects/initiatives as assigned, including systems support, project resource, event coordination, etc.
- Participates in the development of departmental strategy and vision building leveraging this knowledge to develop and manage a workplan for MUR, including senior leadership team members
- Ensures MUR processes are defined, measurable, and repeatable
- Implements University-led process management requirements, such as risk registers, procurement policies, financial rules, etc.

Project and Process Management
- Ensures business continuity practices are incorporated into standard business planning, including processes and procedures. Develops and helps maintain central MUR processes and documentation
- Hires, supervises, develops, and evaluates the personnel on their team
- Establishes opportunities for communication and collaboration within MUR and with key stakeholders
- Leads collaborative projects among the MUR team, sets clear and reasonable expectations, provides ongoing feedback, ensures the delivery of results, and establishes a strong foundation for performance through a comprehensive training program
- Creates and maintains a work environment that fosters, recognizes, and rewards supportive mentorship, professional quality, respectful communication, and creativity

Collaborates, Advises, Consults, Educates and Builds Consensus
- Advises, guides, and trains MUR team members on project management best practices and techniques
- Consults with MUR management on team operational processes and core operational work to create increased efficiency, impact, or other beneficial outcomes (such as safety, reduced risk, etc.)
- Gathers data, analyzes, and provides recommendations for various process improvements across the team that align with existing team-culture methodologies
- Participates in MUR recruitment events and in the administration of specific RO department-wide responsibilities, including other general and specific duties as may from time to time be determined
- Consults on possible changes to MUR business systems including high-level reviews of potential new tools
- Leads reporting and measurement plan for MUR, including cadence reporting structure, audience analysis, tool and documentation consultation, and automation

Influences and Impact
- Ensures change management practices are incorporated into all new process rollouts that impact MUR team(s)
- Monitors, tracks, and documents MUR specialist or team-generated reports. Prov