(native Japanese) Chat Support Consultant, crypto

3 weeks ago

Hanley Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Victoria Surrey London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern On, Canada SupportYourApp Full time

OverviewPassionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let’s see what it takes 💛What you will doProvide efficient and excellent customer support in crypto trading via live chat, tickets, and emailHandle customer inquiries, order disputes, and appealsProvide valid, accurate information and solutions to customer requestsManage complaints and appeals, including follow-ups on escalations when requiredMaintain up-to-date knowledge of the company’s trading platform and general market conditionsUnderstand customers’ needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this roleNative Japanese and strong English proficiency (minimum B2; C1 preferred)At least 6–12 months of online customer support experience, preferably in crypto or financial servicesExperience in live chat support and handling customer inquiriesStrong analytical, logical thinking, and problem-solving skillsProof validation skills or payment/banking knowledgeFinancial background is strongly preferredPositive and responsible attitudeCrypto industry knowledge is a plusCRM experience is an advantageBenefits and PerksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDRewards systemGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-development*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Who are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skillsVisit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice. #J-18808-Ljbffr

  • (native Japanese) Chat Support Consultant, crypto

    2 weeks ago

    Hanley, Canada SupportYourApp Full time

    Overview Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by...

  • Crypto Chat Support Pro

    4 weeks ago

    Hanley, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern On, Canada SupportYourApp Full time

    A global support service company is looking for a Chat Support Consultant to provide excellent customer support in crypto trading. The position requires native Japanese and strong English skills with at least 6–12 months of experience in online customer support. Enjoy working in a multicultural environment with flexible hours and various benefits including...

  • Crypto Chat Support Pro

    3 weeks ago

    Hanley, Canada SupportYourApp Full time

    A global support service company is looking for a Chat Support Consultant to provide excellent customer support in crypto trading. The position requires native Japanese and strong English skills with at least 6–12 months of experience in online customer support. Enjoy working in a multicultural environment with flexible hours and various benefits including...

  • Crypto Chat Support Pro

    2 weeks ago

    Hanley, Canada SupportYourApp Full time

    A global support service company is looking for a Chat Support Consultant to provide excellent customer support in crypto trading. The position requires native Japanese and strong English skills with at least 6–12 months of experience in online customer support. Enjoy working in a multicultural environment with flexible hours and various benefits including...

  • (native Japanese) Chat Support Consultant, crypto

    2 weeks ago

    Hanley, Canada SupportYourApp Full time

    OverviewPassionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by...

  • Japanese Language Consulting Specialist

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mercor Full time

    Japanese Language Consulting Specialist 1 day ago Be among the first 25 applicants This range is provided by Mercor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $32.00/hr - $37.00/hr Direct message the job poster from Mercor About The Job Mercor connects elite creative and technical...

  • Bilingual Japanese Marketing Specialist

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mercor Full time

    Base Pay Range $50.00/hr - $70.00/hr About The Job Mercor connects elite creative and technical talent with leading AI research labs. Position: Marketing Professional Type: Contract Compensation: $50–$70/hour Location: Remote Duration: 2 months Commitment: 20+ hours/week Role Responsibilities Translate, adapt, and synthesize complex calculations,...

  • Japanese Language Consulting Advisor

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Mercor Full time

    2 days ago Be among the first 25 applicants This range is provided by Mercor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $32.00/hr - $37.00/hr Direct message the job poster from Mercor About The Job Mercor connects elite creative and technical talent with leading AI research labs....

  • Sr. Software Engineer

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada P2P Full time

    LocationEurope, Canada, Cyprus, France, Germany, Ireland, Italy, Poland, Portugal, Spain, United Kingdom, BrazilEmployment TypeFull timeLocation TypeRemoteDepartmentEngineering, FrontendBuilding the Future of CryptoOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain...

  • Online Japanese Language Trainer

    2 weeks ago

    Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Learnship Networks GmbH Full time

    Learnship Networks GmbH are looking for a native-level Japanese language trainers to teach online courses.Learnship Networks GmbH is a language learning provider founded in 2008 and headquartered in Cologne, Germany who specialize in live online instruction for business clients worldwide.Nous offrons :Fun virtual working environment through our cutting-edge,...