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IT Technical Support Intern

2 weeks ago

Montréal, Canada Nestle Full time

**A little bit about us**

**Position Snapshot**:
Position Snapshot
Business areas: Nespresso Canada
Job title: IT Technical Support Intern
Location: Montreal, QC

**Position Summary**:
We are looking for an IT Technical Support Intern based at our Montreal location for the months of May to August. The primary purpose of this role will be to provide localized implementation, high quality and effective end user Level 1 and 2 support for hardware and software on client workstations, point of sale devices, office network printers, telecommunication infrastructure and network devices and liaison with 3rd party support vendors, while ensuring the respect of Nestlé Security and Compliance standards.

**A day in the life of...**:
As an IT Technical Support Intern you will facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to stakeholders and driving the resolution process within service level objectives, while assisting customers to be more productive through effective support, communication, software utilization and technology.

Provide day to day support for workstations, point of sales devices, office network printers, telecommunication equipment and network devices such as installs, moves, changes, repairs and de-installs.

**What will make you successful**:
You will also:

- Education in Computer Science or Business-related area or relevant experience;
- 1 year IT experience in a technical role is preferred;
- Capacity to work with multiple external resolution groups;
- Experience working in a call center environment is strongly preferred;
- Experience working in a retail environment is strongly preferred;
- Autonomy; resourcefulness; capacity to make good decisions;
- Sense of urgency; excellent judgement; thoroughness;
- Ability to manage multiple activities and to set priorities;
- English and French written and spoken are essential.
- Excellent knowledge of MS Office Software and MS Windows 10;
- Good knowledge of Apple Applications like Air watch;
- Good knowledge of Networking Technology (TCP/IP/ WAN/LAN/WIFI, Cisco switches, routers).

**What you need to know**
What can we offer in return? Excellent training and development programs as well as opportunities to grow within the company. You will also receive developmental feedback throughout your work-term to ensure that you are learning and understanding the importance of Human Resources within the world’s largest food company. You will also build your business acumen and leadership capabilities and support your development and long-term success.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.