Communications Clerk

6 days ago

Winnipeg, Canada St. Boniface Hospital Full time

**Requisition ID**: 337225 **Position Number**: 20071098 **Posting End Date**: Open Until Filled **Site**: St. Boniface Hospital **Work Location**: St. Boniface Hospital **Department / Unit**: Telephone Inquiry/Paging **Job Stream**: Non-Clinical **Union**: CUPE-FS-WCHREO **Anticipated Start Date**: ASAP **FTE**: 0.20 **Anticipated Shift**:Nights;Standby coverage as required **Daily Hours Worked**: 7.75 **Annual Base Hours**: 2015 **Salary**:$19.763, $20.355, $20.966, $21.593, $22.244, $22.909 - Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care._ **Position Overview**: - Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface General Hospital, the COMMUNICATIONS CLERK is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned. **Experience**: - Six (6) months related* experience OR six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person. - NOTE: Experience as a Ward Clerk, Unit Assistant, Receptionist, Secretary I, Secretary II or Dispatcher is deemed to meet the definition of "related" experience. **Education (Degree/Diploma/Certificate)**: - Grade XII or recognized equivalent **Certification/Licensure/Registration**: Not Applicable **Qualifications and Skills**: - Fluently bilingual in both English and French**: - Ability to work in a Windows operating environment. - Keyboarding skills. - Ability to read, write, speak and understand English. - Ability to interact well with others. - Ability to retain information which is of a confidential nature. - Ability to multi-task in a fast paced environment. - Good interpersonal communication skills. - Good telephone manner. - Ability to adapt readily to stressful situations. - Ability to work independently with mínimal supervision. **Physical Requirements**: Not Applicable - St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day._

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