Customer Experience Analyst

Position Summary

The Customer Experience Analyst is the primary point of contact for customer Replenishment. The role is critical to developing a high quality relationship with this supply chain driven customers, and plays a vital internal role supporting sales growth and driving operational efficiencies while working collaboratively with Supply and Demand Planning and Customer Development. The analyst is responsible for managing the process of order to cash including the validation & execution of incoming customer orders.

Position Responsibilities
- Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
- Direct contact to customer replenishment buyer. Establish and maintain a positive relationship in problem resolution. Work with Customer Service Manager to identify possible improvements to help leverage capabilities.
- Links closely with CPFR, demand planning and customer development to identifying gaps for seamless order execution.
- Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders.
- Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
- Utilize customer web based information site for order tracking, order receipt, etc.

Challenges
- Evaluating trade-off of time, cost and service to satisfy both Unilever and its customers.
- Participate in the execution (either pilot or full roll-out) of new programs
- Manage the order-to-cash/logistics flow with both a direct and potential brokered organization.
- Balance Terms-of-Sale compliance with traditional service level KPIs
- Conflicts/issues in shipping and delivering orders complete and on time.
- Management of multiple of customers, shorter lead times, high volume, quick response, and higher customer expectations.

Education and experience:

- Undergraduate degree in Logistics or Business-related fields
- Experience: 2-5 years of relevant Sales / Logistics / Supply Chain Planning.
- SAP Experience
- APICS Certification or retail Supply Chain Certification a plus

**Skills**:

- Strong interpersonal skills and leadership ability
- Strong Microsoft Excel skills
- Demonstrated ability to work collaboratively with cross-functional teams
- Strong planning, project management skills.
- Strong internal/external customer centric focus
- Good communication skills, written/oral

What We Can Offer You
- Culture for Growth

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Top Notch Employee Health & Well Being Benefits

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Strategy | Unilever

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Why work for Unilever

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- Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

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