Online Experience Analyst

3 days ago

Toronto, Canada The Home Depot Canada Full time

**The Position**:
At The Home Depot Canada, we are actively committed to providing a best-in-class customer experience both in-store and online; and are constantly on the lookout for top-tier talent that will help us achieve our goals. As a leader in the home improvement industry, we understand that Digital is crucial to the overall customer journey, so over the past few years, our e-commerce team has grown rapidly in order to build and maintain a world-class user experience.

If you enjoy a fun, exciting environment, meeting new people and working with multiple teams on a variety of projects, then we’d love to hear from you

**Responsibilities**:

- Analyse and interpret multiple sets of data, using a variety of tools, to garner insights and identify areas of improvement
- Examine key competitors and best-in class online retailers to identify new areas of opportunity and understand emerging trends
- Recommend & analyse A/B and user test results and convert those learnings into action items
- Ensure timely completion of weekly implementations while maintaining high quality and accuracy standards
- Build recommendations and strategies to present them to cross-functional groups
- Work with BAs and product managers to clarify requirements and launch new site functionality or improve existing
- Reduce friction and improve the path to product for our customers

**Experience / Knowledge Required**:

- Bachelor’s or equivalent degree in any of the following: Statistics, Economics, Computer Science, Engineering or Math
- Previous experience as an analyst an asset
- Previous experience working with Adobe Omniture or Adhoc an asset
- Strong excel skills and an aptitude for data analysis
- Strong technical skills
- The ability to develop insights and take action
- Self-starter and results oriented
- Strong organizational skills with the ability to manage multiple projects at once and competing requests
- Collaborative & strong ability to build positive relationships with cross departmental teams
- Strong attention to detail
- High comfort level working in a fast paced environment
- Years of Relevant Work Experience: 2 to 3

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