Repair Estimator, Service

**Repair Estimator, Service**

**Reports To -**Senior Support Services Manager
- Prime Power

The Repair Estimator, Service primary responsibilities are to respond to major repair service requirements efforts in supporting the Total Power Service Contract base and rentals division. This Sales & Advisory position will entail providing Customers with Major Repair estimates that are generated by the Total Power Service Department. The repair estimates will be generated by visiting the customer sites in need of repair. Recording of the required factors needed necessary to provide an accurate and fair repair estimate. Quick quote follow-up and processing of approved quotes is required.

Contract support efforts will be based on helping grow Total Powers Service Contract revenue. This will be achieved by communicating the benefits of Total Power Service contracts to new customers while at the same time supporting the existing Contract base.

Also responsible for providing sales support to our Rentals Department. This includes identifying requirements where mobile rental generators are required and working with the rental department sales team to provide quotations for rental generators.

This knowledgeable Sales Professional will respond to our customer’s major repair requirements, provide service contract growth/ support, and identify new generator rental opportunities and increase awareness of Total Powers rental offerings.

**What You’ll Do - The Role (Responsibilities)**
- Manage Major Repairs sales with the aim of achieving gross margins and sales revenue that exceed forecasts
- Timely and accurate estimating and quotations
- Assist with smooth and accurate project administration
- Regularly and accurately populate the company’s business tracking tools
- Develop and maintain a customer and prospect list
- Provide budgets and forecasts as requested
- Quotation follow up and track success rates
- Work with sub-contractors to provide repair total estimation information to customers where required
- Request and coordinate repair parts pricing and availability with the Total Power Parts Department
- Identify new service contract opportunities and work with the New Contracts Advisor to provide service contract proposals
- Follow up on all quotations to gain customer approval to achieve annual sales targets
- Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
- Meet and exceed Major Repair Sales targets
- Contribute to the growth of contract sales targets
- Contribute to the maintain and grow contract renewal rate targets
- Open major repair work orders where required
- Follow-up on all submitted Major repair quotes within 48 hours
- Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe and costs.
- Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
- Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
- Assist the Company in developing stronger relationships with our customers and suppliers
- Provide new ideas for revenue growth that the Company’s customers would value
- Participate in weekly Service Sales Department meeting to discuss opportunities and issues
- Other tasks and responsibilities as may be required from time to time

**Major Repair Included Items**:

- Any Unit which requires a sub-contractor.
- Engine replacement or Overhauls.
- A/C Alternator Repair, rebuild or replacement.
- Major Enclosure repairs or modifications (Panels, Insulation and Mechanical Louvers).
- Exhaust parts, manifold (Protector or Industrial).
- Turbo replacement or repairs.
- Controller upgrades.
- One time Quin Service.
- Injection, water, and oil pumps.
- Gear box repairs and replacements.
- Half Switch replacement.
- Radiator and Heat exchanger work.
- Tech Support with the Sub-contractor and for Sub-contractor
- Tech support for diagnosis.
- Cam lock connections for rentals/load banks.
- Rental Generators.
- Any service where a site visit is required.

**What You Need (Requirements)**
- Excellent computer skills.
- Excellent customer service skills.
- Mechanical aptitude and/or knowledge of combustion engines would be an asset.
- Ability to build and maintain lasting relationships with corporate departments and key business partners.
- Good organizational, time management and prioritizing skills.
- Strong problem identification and resolution skills.
- Present a professional image to the Company’s customers and suppliers m