Service Repair Estimator

Service Repairs Estimator

We Offer
- 100% Employer Paid Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

What You’ll Do - The Role (Responsibilities)
- Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
- Timely and accurate estimating and quotations
- Assist with smooth and accurate project administration
- Regularly and accurately populate the company’s business tracking tools
- Develop and maintain a customer and prospect list
- Provide budgets and forecasts as requested
- Quotation follow up and track success rates
- Work with sub-contractors to provide repair total estimation information to customers where required
- Request and coordinate repair parts pricing and availability with the Total Power Parts Department
- Identify new service contract proposals
- Follow up on all quotations to gain customer approval to achieve annual sales targets
- Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
- Meet and exceed Repair Sales Targets
- Contribute to the growth of contract sales targets
- Contribute to maintain and grow contract renewal rate targets
- Open repair work orders where required
- Follow-up on all submitted repair quotes within 48 hours
- Provide purchase orders to sub-contractors
- Work with technicians on unit down service calls to properly inform customer of situation. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe, and costs
- You are part of a team striving to “Provide the Best Customer Service in the Industry”
- Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer
- Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
- Assist the Company in developing stronger relationships with our customers and suppliers
- Provide new ideas from revenue growth that the Company’s customer would value
- Participate in weekly Service Sale Department meetings to discuss opportunities and issues
- Other tasks and responsibilities as may be required from time to time
- Service Product Responsibilities
- Included items: (Non-Warranty Repairs)
- ALL SERVICE REPAIR Estimates

What You Need (Requirements)
- University/College education or equivalent experience
- Minimum 3 years of Sales Experience in similar industry preferred
- Valid Driver’s License in good Standing and a reliable personal vehicle required
- Excellent computer skills
- Excellent Customer Service skills. Deliver on our Customer Service Promise to ‘Make each Customer Experience Extraordinary’ by upholding our Pillars and Values and following our Company Communication Charter
- Maintain a well-organized and clean work area
- Mechanical or Electrical aptitude and/ or knowledge of combustion engines an asset
- Follow all Company Health and Safety Policies and Guidelines and Privacy Policies
- Ability to build and maintain lasting relationships with corporate departments and key business partners
- Good organizational, time management and prioritizing skills
- Strong problem identification and resolution skills
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work
- Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct

Working Conditions
- Travel may be required
- Ability to attend and conduct presentations
- Manual dexterity required to use desktop computer and peripherals
- This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
- Lifting or moving u to 30lbs may be required

SOUNDS LIKE YOU?? APPLY NOW

A little bit about Us

Our growth: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

Only those selected for an interview will be contacted.

No Agencies please.

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Sales Experience in similar industry preferred: 3 years (required)
- Mechanical or Electrical aptitude/ knowledge: 2 years (preferred)
- Excellent Customer Service skills: 2 years (preferred)
- Excellent