Customer Success Manager

5 days ago

Whitby, Canada McGraw Hill LLC. Full time

Overview:
**Build the Future**
McGraw Hill Canada’s Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.

We have an opening for a
** Customer Success Manager** working as a member of our Sales team. Reporting to the Sales & Commercial Director, the Customer Success Manager is responsible for retaining customers that leverage MH Courseware products. The CSM works with customers to help them understand learning trends that enhance student success outcomes, grows digital product adoptions, and works closely with our Sales team on the customer sales journey.

**How can you make an impact?**
From boosting student learning performance to advancing digital platform usage, your work will focus on driving improved educational outcomes and cultivating relationships that result in enduring customer loyalty, retention, and growth. You will be accountable for growing our core revenue and retaining our high revenue generating customers by forming and maintaining relationships with faculty members, chairs, deans, and department support staff.

**What would you be doing?**
- Develop, maintain, and articulate in-depth understanding of McGraw Hill Higher Education's digital products (Connect, SIMnet, ALEKS) as well as working knowledge of fundamental concepts related to learning science and instructional design.
- Meeting and exceeding retention targets including closing renewal opportunities.
- Design and deliver the implementation process to customers and build commitment to usage with customers.
- Share data and product knowledge that encourages the use of courseware features and additional products to enhance teaching outcomes.
- Facilitate the sales process with customer to upgrade to new versions of our products and platforms and discovering new leads along the process.
- Partner with Customer Success and Implementation teams on the customer sales and implementation journey.
- Utilizing Salesforce on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining.
- Actively participate in team meetings, strategy calls, and learning and development exercises to build strong and trusted relationships with all MH stakeholders.

**We’re looking for someone with**:

- Post-secondary degree/diploma required, ideally in Business or Management
- 1-3 years digital/software sales experience with proven track record of achieving targets
- Superior interpersonal and communication skills
- Customer centric with a passion for technology-enabled educational solutions
- Self-starter with excellent time management and organizational skills
- Creative problem-solving ability and the ability to excel through change
- Experience using Salesforce and Microsoft Office Applications

**Why work for us?**
The work you do at McGraw Hill will be work that matters. As the leading education partner for millions of educators, learners and professionals, we are expanding the possibilities of content and technology to make learning better in a connected world. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

  • Customer Success Manager

    1 week ago

    Whitby, Ontario, Canada Deighton Associates Limited Full time

    Company Overview:Deighton Associates Ltd. is a global leader in infrastructure asset management software, dedicated to helping governments and transportation agencies make smarter, data-driven decisions. With its flagship platform dTIMS, Deighton empowers clients to manage roads, bridges, and other critical assets with precision and long-term sustainability...

  • Customer Development Manager

    4 weeks ago

    Whitby, Canada Swish Maintenance Limited Full time

    Posted Thursday, November 6, 2025 at 5:00 AM Take the next steps in your sales career by joining us as a Customer Development Manager! What does Swish do? Swish is a Canadian company, family‑owned and operated since 1956. Coast‑to‑coast, our communities can feel confident that the spaces they work and live in are clean and hygienic. That’s why we are...

  • Customer Development Manager

    4 weeks ago

    Whitby, Canada Swish Maintenance Limited Full time

    Posted Thursday, November 6, 2025 at 5:00 AM Take the next steps in your sales career by joining us as a Customer Development Manager! What does Swish do? Swish is a Canadian company, family‑owned and operated since 1956. Coast‑to‑coast, our communities can feel confident that the spaces they work and live in are clean and hygienic. That’s why we...

  • Operation Success Manager

    7 days ago

    Whitby, Canada 360insights Full time

    **Operations Success Manager** **Starting base salary CAD$50,000 - CAD$58,000** Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most...

  • Enterprise Client Success Manager

    4 days ago

    Whitby, Canada 360insights Full time

    **Starting base salary US**$75**,000 / CAD$ $80,000** Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within...

  • Customer Experience Manager

    4 weeks ago

    Whitby, Canada Sainsbury's Supermarkets Ltd Full time

    Salary: 31450.00Location: Whitby Store, Whitby, YO22 4NLContract type: PermanentBusiness area: RetailClosing date: 31 December 2025Requisition ID: 400043865Leading in our stores:Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower...

  • Customer Experience Manager

    5 days ago

    Whitby, Canada Michaels of Canada, ULC. Full time

    Store - TOR-WHITBY, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Service Manager

    3 weeks ago

    Whitby, Canada B&M Retail Limited Full time

    Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our XXX store. You’ll...

  • Bilingual Customer Order Management Representative

    7 days ago

    Whitby, Canada Avery Products Canada Full time

    Located in Whitby, Ontario, we’re a well-known brand (Labels, Cards & Crafting items, Binders, Index Dividers, Sheet Protectors, Hi-Liters & Markers) selling both Consumer Packaged Goods and Direct-to-Consumer custom printing with the need for superior personnel to help bring their expertise to our growing organization. With a customer-centric focus, we...

  • Operations Success Manager

    4 days ago

    Whitby, Canada 360insights Full time

    **Starting **Base salary US**D** **$**50**,**0**00 - **$**6**0**,**0**00** **CAD $**52**,500 - $**62**,000*** Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for...