Bilingual Customer Order Management Representative

Located in Whitby, Ontario, we’re a well-known brand (Labels, Cards & Crafting items, Binders, Index Dividers, Sheet Protectors, Hi-Liters & Markers) selling both Consumer Packaged Goods and Direct-to-Consumer custom printing with the need for superior personnel to help bring their expertise to our growing organization. With a customer-centric focus, we are dedicated to providing exceptional products & service from our Manufacturing & Distribution facility.

At Avery Canada, it is important to us that our customers, consumers our employees are happy. We strive to provide a great company culture with departmental and company-wide team events, paid holidays (including your birthday off), education assistance plan, annual fitness credit and a bonus program that rewards our collective success. Of course, we offer a competitive health and dental plan, a pension plan (with matching), life insurance and both long and short-term disability programs. We have a busy but fun work environment, approachable management and an overall friendly work environment.

We are a two-minute walk to the Lake Ontario waterfront park in Whitby with grassy places, walking paths, a picturesque pier, picnic tables and even a food truck Bottom line, we think you will like it here - we have some 40+ year tenured employees

This position will manage customer order transactions. It will be responsible for implementing account strategies and communicating status to customers. This position is a 6 month contract, Monday to Friday, from 8:00 am to 4:30 pm.

**Education, Skills and Competencies Required**:

- Secondary School Diploma required
- Bilingual French and English required
- 2+ years of experience working in a customer focused environment preferably servicing retailers and online resellers (business to business)
- 2+ years of EDI and customer order management experience
- Excellent telephone manner, listening skills, enjoy problem solving and working with customers
- Strong verbal/written communication and mathematical skills
- Excellent attention to details, ability to multi-task and process many touch points; be results oriented, possess strong analytical and problem solving skills
- Ability to work under pressure, sit for long periods of time and manage extensive phone and computer work
- Self motivation to work under his/her own initiative and maintain a positive, professional and courteous environment with co-workers and customers within a diverse culture

**Responsibilities**:

- Proactively manage customer transactions from order to payment cycle
- Enhance key contact relationships with customers to become irreplaceable supply chain partners
- Manage customer orders to fill performance expectation, minimize service impact and manage spike demand
- Liaise with internal/external customer to gather information and use analytical skills to enhance customer satisfaction
- Support manufacturing and distribution operations
- Develop and maintain strong relationships with internal/external customers
- Conduct all internal and external business in a thoroughly professional, courteous and efficient manner, representing Avery Products by meeting or exceeding our Customer Service expectations
- Ability to accept coaching and implement feedback in order to achieve individual and team performance goals
- Perform work duties in a manner that ensures health and safety of all employees
- Other duties and special projects as assigned

**Job Type**: Fixed term contract
Contract length: 6 months

Schedule:

- Monday to Friday

**Experience**:

- order management: 2 years (required)
- customer service: 2 years (required)

Work Location: In person