Technical Writer

We're hiring

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
We are currently seeking a highly-skilled **Technical Writer **to help take our client-focused services to new heights. In this position, you will create easy-to-understand user content and product documentation to increase product clarity, performance, and usability As a member of our Partner Success team, the Technical Writer will work closely with our Development, Product, and Sales teams structure and design technical documentation for varying audiences, and lead the direction for how documentation should be distributed and via which mediums.

Responsibilities.
- Work closely with internal teams to determine the needs of end-users for technical documentation
- Architect and own the method of technical documentation distribution & medium
- Create strong content that fulfills company standards and audience goals
- Create material to support the sales cycle, focusing on onboarding, conversation, and churn prevention phases.
- Work closely with the sales, success, and support teams to support the entire customer journey.
- Work with both technical & non-technical staff to make products easier to use and thus need fewer instructions
- Pro-actively organize and write supporting documents for product
- Produce media content that increases users’ understanding
- Actively gather usability feedback from customers
- Revise documents as new issues arise and as product & process develops
- Actively engage in product support, with key responsibilities for identifying writing solutions & knowledge capture for either external education and/or internal training

Qualifications.
- Strong leadership, autonomy, and proactivity skills.
- Good comprehension of DevOps and Software Development Life Cycle.
- Have exceptional verbal and written communication ability (you need to be fluent and highly proficient in English).
- Experience with working with development & technical teams
- Experience with producing training material for sales teams preferred
- 4+ years experience in technical writing of software documentation
- Are creative, collaborative, optimistic, communicative, intellectually curious and clever.
- Pay incredible attention to detail, OCD preferred.
- Experience with leading documentation and product support platforms preferred.
- Experience with imaging and media editing tools preferred.

Perks, Perks, Perks.
- Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
- Training and professional development budget provided to help advance your career and skills (available every year to every employee)
- World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
- Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
- A top of the line benefits package
- Monthly stipend to assist with creating the best hybrid work experience.
- Employee Stock Options provided to all eligible employees

Work-life balance.

We love our #Rocketeers We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.

Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs do not knock on your door every day.

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

**Please no recruiters or phone calls.