Technical Writer

Vancouver, BC, Canada

Full Time

Professional Services

Mid Level

**Technical Writer**

As a Technical Writer, you have the opportunity to develop compelling self-help content that will help Alida customers, partners, and employees achieve their goals through our platforms and technologies. You will primarily be focusing on user-facing documentation and knowledge base articles, although you may contribute to strategic deliverables and internal enablement as required. You will be working with key internal stakeholders across the organization including Support, Professional Services, Customer Success, Engineering, and Product Management.

**What you’ll be doing in this role**
- Writing new product documentation and knowledge base articles
- Revising and maintaining existing content
- Working closely with the Documentation Team Manager and other key internal stakeholders to assess content needs and then develop, plan, and produce content
- Test content workflows and concepts in the software
- Pass content through editorial and review processes
- Assist in developing best practice documents as required
- Recommend, implement, and adhere to content standards

**Required skills and attributes**
- Exceptional writing skills and fluency in English. Be confident and strong in your grammar skills. Be prepared to show samples of your work.
- Bachelor’s degree in English, communications, journalism, or related field. Diploma or certification in technical communication is a plus.
- At least 2-3 years of experience producing self-help content (end-user documentation, help articles, or equivalent)
- Experience in a SaaS or startup atmosphere
- Familiarity with structured authoring and DITA
- Familiarity with lean/agile software development practices
- Strong grasp of technical communication fundamentals
- The ability to produce quality content with limited direction
- The ability to manage many (sometimes competing) tight deadlines
- The ability to learn new technologies and concepts quickly
- The ability to approach problems with curiosity and logic
- The ability to collaborate with colleagues in remote locations and time zones
- Be coachable and open to constructive feedback and collaboration
- A detail-oriented, analytical mindset
- Excellent communication and interpersonal skills

**Preferred skills**
- Experience with DITA or XML
- Experience with XMetaL or similar documentation authoring tools
- Experience with SnagIt, Zendesk Guide, Jira
- Experience with Google Suite or MS Office

**Work schedule**
- Flexible hybrid. The number of days you will be in office can range from 1-3 days a week depending on whether in-person collaboration is required with stakeholders and team members.

**_
*The typical salary range for this role in Canada is $90,000-95,000 CAD*_**

**The Good Stuff**:
+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work® 2021-2022

+ Recognized in 2022 as one of the Best places to Work®

+ Recognized as a Top Employer by British Columbia's Top Employers 2022

**About Alida**

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

**We can’t wait to meet you**

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

Alida takes your private information seriously.