Treatment Coordinator

1 week ago

Toronto, Canada Corus Orthodontists Full time

Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Forest Hill Orthodontics is seeking an enthusiastic Treatment Coordinator to join our thriving practice in Toronto, ON
Why Forest Hill Orthodontics?
At Forest Hill Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

- A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
- Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
- Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
- Work-Life Balance: Enjoy a Full-time, 40 hours per week, Monday through Friday.

Your Role
As an Treatment Coordinator, you’ll play a pivotal role in creating positive patient experiences and driving our practice’s success. Responsibilities include:

- Be the first point of contact for new patients, delivering a warm, welcoming experience that sets the tone for exceptional service.
- Guide patients through their treatment journey by clearly presenting treatment options, answering questions, and ensuring they feel confident in their decisions.
- Develop personalized financial plans and explain payment options to make treatment accessible and affordable for patients.
- Collaborate closely with the clinical team to ensure seamless patient care and communication.
- Play a critical role in driving practice growth by meeting sales goals through effective communication, follow-ups, and relationship-building with potential and current patients.
- Maintain detailed records in the practice management system, tracking consultations, follow-ups, and progress.
- Educate patients about the benefits of orthodontic care, including treatment timelines, outcomes, and post-treatment maintenance.

About You
- Orthodontic or dental experience considered an asset but not necessary
- Previous experience working in professional sales considered an asset.
- Experience as a Treatment Coordinator is considered an asset.
- Good with computers, proficient in Microsoft Office Suite and the ability to learn new software quickly.

CAD

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