Administrative Assistant

**About Springboard Clinic**

At Springboard Clinic, we are making an impactful difference in the lives of individuals of all ages living with mental health, learning and attention challenges through our services. We are an innovative mental health clinic with a vision to transform the world’s acceptance of diverse ways of thinking and ensure everyone with ADHD has a chance to become the best they can be.

As a close-knit group of clinicians and administrators, we share a strengths-based philosophy of care that extends to both our clients and our internal community. You can join social events, committees, monthly All Hands, and group meetings to feel connected to your teammates.

If you believe in changing the way the world views neurodiversity, consider joining us on our ambitious growth journey.

**About the Role**

Working as a liaison between clients and other team members (coaches, doctors, psychologists, etc.), you ensure processes and services run smoothly and meet the standards of quality care, in a timely manner.

Please note, this role is _not_ remote but rather will be in person, working on site at the Clinic's address.

**Responsibilities**
- Greet clients on-site and check them in
- Redirect calls and messages to appropriate staff members: internal messaging and/or follow up with clients/staff
- Coordinate appointment bookings across multiple clinician calendars
- Process payments and create insurance receipts: deposits, assessment fees, missed appointments, coaching/psychotherapy sessions
- Follow up with clients about a variety of topics, including outstanding invoices, pending referrals, incomplete documentation
- With consent, communicate with external stakeholders surrounding sensitive and confidential client information
- Value confidentiality and privacy when dealing with patients and patient information
- Ensure timely and accurate data entry pertaining to client account and billing information

**Required Skills**:

- Minimum undergraduate degree and/or certificate in administration (psychology/health administrative fields preferred)
- Minimum 2-3 years of administrative experience; previous experience working in a health care environment is strongly preferred
- Excellent organizational and time management skills
- Well-developed interpersonal communication skills - polite, patient, and respectful communication
- Forward thinking/Good problem-solving skills
- Experience multitasking in a high-paced environment
- Passion for customer service and care
- Great consideration for company policies and procedures
- Conscientious and detail-oriented
- Can work efficiently independently as well as collaboratively with a team
- Proficient in MS Office and capable of learning new technology platforms in a time-sensitive manner

**We are dedicated to your professional happiness**:
We celebrate your successes and support you during life events. Just as we work to empower our clients, we want you to feel driven and happy in your role. We’re invested in nurturing the strengths of our team to help them achieve their best. We offer an evolving set of benefits, including:

- Wellness Program
- Team Socials
- Golden Moment Rituals

Springboard Clinic is an equal opportunity employer. We strive to ensure that equity, diversity and inclusion are embedded into all aspects of our clinic’s culture. We are committed to creating an inclusive and barrier-free workspace that reflects the community we serve, beginning with the recruitment process. We believe a diverse workplace benefits both employees and clients. We all have different lived experiences, but we all share the same goal of providing and receiving high-quality client care. You are welcome here.

**Other Role Information**
- Job Type: Approximately 22 hours during the week + bi-weekly Saturday shifts
- Reporting Manager: Manager of Administration
- Location: In Person at 1055 Yonge Street, Toronto, ON
- Start Date: Feb 2025
- Salary: Hourly, commensurate with experience

**How to Apply**

**Job Type**: Part-time

**Benefits**:

- Employee assistance program
- Wellness program

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- administrative assistant: 2 years (required)

Work Location: In person

Application deadline: 2024-11-27
Expected start date: 2025-02-03