Shelter Manager

**About Us**: The Mustard Seed is a certified humanitarian organization whose vision is to build community, grow hope and support change. The Mustard Seed combats the root causes of poverty throughout Alberta, British Columbia, and Saskatchewan. and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing, and shelter, and is now increasing our support services - health & wellness centers, education, and employment coaching, as well as permanent supportive housing to those living in poverty within Alberta, British Columbia, and Saskatchewan.

**Position Type**: Full time, Monday to Friday, 8:00 am to 4:00 pm
**Reporting to**:Sr. Director of Shelter Operations
**Location**:Saskatoon, SK

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The Shelter Manager upholds The Mustard Seed’s mission by maintaining a high level of professionalism and respect for all individuals who enter the space and live in the neighborhood. Reporting to the Sr. Director of Shelter Operations, the Shelter Manager provides leadership and strategic planning for frontline operations. They are responsible for overseeing the day-to-day operations of the Saskatoon shelter and leading the Saskatoon shelter teams, ensuring that individuals experiencing homelessness and poverty have access to basic services at our various shelter locations.

This individual is an experienced social sector leader who brings humility, fosters positive relationships, and demonstrates excellence in their work. The position involves collaborating with other Mustard Seed program areas and external agencies to fulfill our mission and values. Additionally, the Shelter Manager will supervise staff recruitment, training, and performance management. Crisis intervention, conflict resolution, and coaching conversations are daily aspects of this role.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Collaborate with the Sr. Director Shelter Operations and organizational leadership to coordinate and facilitate Shelter programming that aligns with The Mustard Seed's mission and strategic objectives.
- Serve as a liaison between the Shelter, HR, Health and Safety departments, other Mustard Seed programs, shelter leaders in other cities, local Fire Department, and businesses to foster effective communication and cooperation.
- Prioritize and provide effective solutions to staff concerns and guest issues to ensure a positive and harmonious working environment.
- Support HR designated duties, including assisting in the hiring process and providing support for employee relations.
- Ensure staff receive proper training and orientation, regularly reviewing training materials to ensure their relevance and effectiveness.
- Ensure that a Health and Safety Representative is appointed for the shelter Assist in facilitating Health and Safety meetings and addressing concerns promptly. Participate in Health and Safety initiatives for The Mustard Seed organization.
- Ensure compliance with all health and safety policies and procedures, promptly submitting incident reports through our safety software as required to help maintain a secure environment for all shelter participants and staff.
- Plan and execute housing first programming that will engage our guests that offers fellowship, hope, and healing while moving out of homelessness to stable housing.
- Oversee and support staff to effectively work with guests on housing options within the re-housing strategy and case management.
- Collaborate with all program and service areas of The Mustard Seed to provide efficient and impactful referrals to benefit the guests.
- Handle shelter-related guest grievances, conducting investigations, and engaging with staff when necessary to reach satisfactory outcomes.
- Work with the Sr. Director Shelter Operations to maintain, develop, and evaluate all shelter policies, procedures, and budget.
- Compile and propose the staffing budget, monitor variances throughout the fiscal year, prepare accurate expense reports, and recommend cost-saving techniques.
- Assist the Sr. Director Shelter Operations in managing government relationships at the shelter, including yearly audits, check-ins, and daily reports. Attending appropriate meeting when required.
- Collaborate with the Grant department to secure applicable grants and manage corresponding weekly reports and statistics.
- Consult with the Sr. Director Shelter Operations on unbudgeted purchases, and provide monthly reports, including statistics, GIK, KPIs, concerns, successes, and program updates.
- Ensure that clients’ records and information are kept confidential, updated, and secure.
- Approve timesheets and manage time-off requests in UKG.
- Help coordinate and participate in special events and projects as directed by the Sr. Director Shelter Operations.
- Facilitate and attend all mandatory meetings and activities.
- Perform other duties as assigned.

**LEADERSHIP**
- Create a positive and supportive team dynamic and act as a